Reviews
Worth the Hour Drive.
My experience at Fox was what my auto servicing has been lacking since I moved from Chicago. Since moving to Battle Creek in 2021, I've been taking my Mazda to the dealership closest to me in Kalamazoo. I've not been happy with the service there so this time around I sought out the next closest. This initial visit is what I expect from Mazda and plan to return for my future maintenance health checks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com
Excellent at Fox Mazda
The sales staff was very knowledgeable and helpful and this is the second Mazda I have purchased from Fox Mazda.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, John. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com
Great service
My sales person, Bill Beatty, was courteous, professional, helpful & never pushy. He has always met my expectations for the Escape I've wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Inara. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Bill was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Maintenance Service
Our service manager was incredible. He communicated throughout the repair, and was in direct contact with the repair man on my vehicle to ensure the problems were resolved and no longer posed as a driving hazard. He also made the long repair as painless as possible for us while the tech and he tried to discover the cause of issues. Experiencing Sid's professionalism of caring, courtesy, and thoroughness is greatly appreciated. He is a definite asset to Fox Ford. I feel confident our vehicles are in good hands with Sid and the mechanics whenever we need service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Ford Mazda! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Oil change
Good knowledgeable service person.. Very good visit today. Nothing else needed, I was in and out in less than an hour overall very very good visit
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barry, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Always great service
This was for 50k maintenance on my 2019 Expedition. Quick, professional service. My service advisor Mitch explained everything clearly and with no pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, it’s great to know that Mitch provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great service
John Wheeler always takes good care of us, I always go to him for our service needs. He has earned my respect and appreciation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience working with John, Kirt! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great Service, quick and easy
Quick and easy. Nice lounge area. The process was easy as you can set up everything online. Everybody at the dealer was friendly and maintenance and quick and smooth.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, William. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Professional
Worked with us. and friendly staff. Would recommend themThe only. Suggestion would be to offer loaner if car will take longer than 2 days to fix
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, Cathy. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great customer service. Efficient, thorough maintenance
Kevin was particularly enjoyable to deal with and looked out for the interests of me, the customer. Service was efficient and thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Steve Winters, GM, swinters@foxmotors.com