Reviews
The car I purchased was listed on the Niagara Falls
The car I purchased was listed on the Niagara Falls dealership site. When I went there I was told that it was at the Cheektowga site. I asked for it to be sent to the Falls site but was told that it was a loaner and could not be transferred. Because I liked the price and color I went to the ckga site, a 40 minute drive. I liked what I saw and eventually bought it.Now if there is any problem I feel abite uncomfortable bringing it to the NF site. I feel all of this could have been avoided. Also there was some type of $150 value useimg an app that I now might be interested in .
The car I purchased was listed on the Niagara Falls
The car I purchased was listed on the Niagara Falls dealership site. When I went there I was told that it was at the Cheektowga site. I asked for it to be sent to the Falls site but was told that it was a loaner and could not be transferred. Because I liked the price and color I went to the ckga site, a 40 minute drive. I liked what I saw and eventually bought it.Now if there is any problem I feel abite uncomfortable bringing it to the NF site. I feel all of this could have been avoided. Also there was some type of $150 value useimg an app that I now might be interested in .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out Michael. We are sorry that you feel uncomfortable servicing your car at our NF site. We have shared this information with the management team at Basil Ford on Walden and will work on communication between the two stores to ensure that you have no issues with service when needed.
Arron did a great job, keep me informed and made sure the
Arron did a great job, keep me informed and made sure the vehicle was fixed before he released it to me.
Arron did a great job, keep me informed and made sure the
Arron did a great job, keep me informed and made sure the vehicle was fixed before he released it to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review Dwayne!
Called at 8:00 am to verify inventory and then drove off
Called at 8:00 am to verify inventory and then drove off the lot with a great deal and financing 1.5 hours after arriving mid-afternoon
Called at 8:00 am to verify inventory and then drove off
Called at 8:00 am to verify inventory and then drove off the lot with a great deal and financing 1.5 hours after arriving mid-afternoon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! So glad we could get you in and out with the car you wanted in no time at all!
BASIL Ford, they have been consistent in customer service
BASIL Ford, they have been consistent in customer service for all 10 years I've shopped there. After a call to Mike he was ready to help when I arrived. I don't waste time at other dealerships. They had my car on the road the next day. Yes, this is my "go to" place. Thank you, Annie
BASIL Ford, they have been consistent in customer service
BASIL Ford, they have been consistent in customer service for all 10 years I've shopped there. After a call to Mike he was ready to help when I arrived. I don't waste time at other dealerships. They had my car on the road the next day. Yes, this is my "go to" place. Thank you, Annie
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for the kind review Anne!
Went in for brake pads and wheel alignment ended.
Went in for brake pads and wheel alignment ended. What I thought was going to be a simple fix resulted in a $3000 repair bill. Brake warranty was not honored and recall work was never completed
Went in for brake pads and wheel alignment ended.
Went in for brake pads and wheel alignment ended. What I thought was going to be a simple fix resulted in a $3000 repair bill. Brake warranty was not honored and recall work was never completed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear that your service appointment with us was not what you expected. We take pride in our service department here and it is difficult to hear that we fell short. Please accept our apology. Our Service Manager Alex Bevacqua would like to discuss this further with you. His number is 716-370-1888.
Took truck in for 1st oil xhange at quick lane ,told me
Took truck in for 1st oil xhange at quick lane ,told me 2.5 hrs to wait so i had to call for a ride. Thing is i called to make appt and they told me they wouldnt take appt for oil change and tire rotation. Ive had better service .
Took truck in for 1st oil xhange at quick lane ,told me
Took truck in for 1st oil xhange at quick lane ,told me 2.5 hrs to wait so i had to call for a ride. Thing is i called to make appt and they told me they wouldnt take appt for oil change and tire rotation. Ive had better service .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Todd, we are sorry that your wait was so long for quick lane! We will work to keep our wait time down and keep up with our standard of service that our customers deserve.
Seemed straight forward and easy to deal with.
Seemed straight forward and easy to deal with. Everyone was pleasant and all business. The car was as described, and we got the deal done quickly. I highly recommend Basil Ford.
Seemed straight forward and easy to deal with.
Seemed straight forward and easy to deal with. Everyone was pleasant and all business. The car was as described, and we got the deal done quickly. I highly recommend Basil Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great recommendation Rich!
Basil service has been great to me.
Basil service has been great to me. I have bought quite a few cars from them. Any time I need service they go out of their way to make sure everything that is needed is done right the first time. Could not recommend higher!
Basil service has been great to me.
Basil service has been great to me. I have bought quite a few cars from them. Any time I need service they go out of their way to make sure everything that is needed is done right the first time. Could not recommend higher!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
You are a valued customer John! So glad you are happy with our service!
I have purchased many new vehicles and better by this
I have purchased many new vehicles and better by this dealer than almost all.Thank you for treating me like one of the family
I have purchased many new vehicles and better by this
I have purchased many new vehicles and better by this dealer than almost all.Thank you for treating me like one of the family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your great review!
Basil has been a nightmare I have a 2018 equinox high
Basil has been a nightmare I have a 2018 equinox high mileage they won't fix it I bought it endurance service plan I had to pay $1,600 out of $1600 plus the car note it's a nightmare
Basil has been a nightmare I have a 2018 equinox high
Basil has been a nightmare I have a 2018 equinox high mileage they won't fix it I bought it endurance service plan I had to pay $1,600 out of $1600 plus the car note it's a nightmare
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Roberta, we are updating our response, our Service Manager Alex would like to work with you on this. Please contact him at 716-370-1888.