Reviews
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Felt almost harassed. Sister thought about trading her auto mall vehicle in at a different dealer. At the same time auto mall called us to ask if everything was ok with our vehicle. Mind you, we haven't heard from them for anything in regards to this vehicle, until the same day/time she was trying to trade it in. Uncomfortable to have to explain the situation on the phone. I have gotten a vehicle from auto mall as well, which was an unpleasant experience.
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're sorry to hear you've had less than excellent experiences with Auto Mall. Our mission is to give every one of our guests a five star experience. As we've fallen short here we'd ask that you reach out to Chad Carver, our GSM, so that we might work towards a resolution! He can be reached at (802) 257-5100.
Shane at automall of Brattleboro was amazing
Shane made sure i got the deal i wanted and walked us through the whole buying process, he answered every question we had and was kind throughout the whole process. He made sure i got the deal i was looking for to the best of his ability.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Andrew, thank you for taking a moment to share you experience at the Auto Mall!
excellent service
Very easy going people. They fix whats broken,nothing more. Our vehicle was in for an annoying sound. A short amount of time passed, and the issue was resolved. They even explained what was wrong, and what was fixed (not a 'your all set here are the keys, come back soon'). Not to mention, covered it under warranty without any question!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kparent, thank you so much for taking a moment to write a review regarding your experience with Auto Mall!
Auto Mall Service
They are always friendly and efficient. They get the work done quickly and explain things throughly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patti, thank you so much for this excellent review. We truly appreciate the opportunity to have worked with you.
Excellent service. Nice people.
Service department folks are friendly, knowledgeable, and informative. Always great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and informative! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Bob Gammon, General Manager, rgam2004@yahoo.com
Awful people to do business with
This place is the worst place to do business with when the finance manager hangs up on you and swears at you because you would like a answer on a auto loan after waiting 5 days with about 30 promises you would get a call back recommend you go to another place
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Your feedback is greatly appreciated. At Brattleboro Auto Mall, we continuously strive to improve as a business, and reviews like yours help us learn more about the areas in which we need to progress. Delivering fantastic customer service is our top priority. I would like to speak with you about this issue so I can better understand it. I hope to hear from you soon. Sincerely, Bob Gammon, General Manager, rgam2004@yahoo.com
Best car buying experience
Because of previous high pressure car buying experiences I was leery about traveling 3 hours from Northern NH to VT to buy a new car. I was in for pleasant surprise, Dusty was personable, friendly and informative. I set the parameters for what I wanted and could comfortably afford. He had the information I had asked for in an email copied and ready. After the test drive, and I had made my decision the finance dept stepped in to find me the best loan possible. Then Dusty pointed out all the features of my new car from driving controls to entertainment features. He spoke with my insurance agent before I left the lot. I thank everyone at Auto Mall. You turned buying a new car from akin to a visit to the dentist to a pleasant and enjoyable experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your fantastic review was quite a refreshing read, Betsey! Congratulations on your new vehicle. I am happy Dusty provided you with pressure-free, efficient and well-informed customer service. Before your next servicing appointment, please find us on Facebook. You'll find the latest exclusive specials offered only to our likers! Kind regards, Bob Gammon, General Manager, rgam2004@yahoo.com
Made it Right.
Bought a 2010 Silverado in Nov. from Wil. Though he was new he was polite and personable. Had a glich obtaining NH inspection brought this to the attn. of GM Bob who in turn brought me out to service Manager Paul. Both assured me problems would be addressed in a timely matter. Bob and Wil provided a truck for my use until mine was done. There was no cost for repairs or loaner and truck passed NH inspection. Big thanks to Wil Bob and Paul.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Art! We appreciate you for letting others know about your experience with us. We look forward to seeing you back again in the future! Take care. Kind regards, Bob Gammon, General Manager, rgam2004@yahoo.com
Great Service Experience
Coming from Connecticut to the Auto mall dealership in Vermont should speak for itself on how I feel about the Auto Mall. The work I scheduled and one thing that I didn't have scheduled was completed in the tight timeframe I had. Thanks again,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast and efficient customer. We are very appreciative of your 5-star review. We appreciate you trusting us with your car buying needs. Kind regards, Bob Gammon, General Manager, rgam2004@yahoo.com
Great Experience
Bought my 2014 a Corvette at Automall and got a fair deal. They treated me very well and Matt Kopji was a great salesperson. They flatbed delivered my car in February to my house in Connecticut and Matt even traveled with the car to make sure that in arrived in perfect condition and to go over all the features of the car with me in my driveway. I would strongly suggest that if you are looking for a new car to call Matt or Chad as they will take care if you. Great job guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for providing us with this wonderful feedback, Ron! Matt is wholly devoted to the success of our guests experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for choosing our dealership. We look forward to seeing you soon and hope that you enjoy your new Corvette! Kind regards, Bob Gammon, General Manager, rgam2004@yahoo.com