Reviews
It was a very friendly atmosphere, Cory answered all of
It was a very friendly atmosphere, Cory answered all of me and my wife's questions regarding our new car purchase
It was a very friendly atmosphere, Cory answered all of
It was a very friendly atmosphere, Cory answered all of me and my wife's questions regarding our new car purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hughestch, we're delighted to hear that Cory provided a friendly atmosphere and answered all your questions at Upstate Chrysler Dodge Jeep. Enjoy your new car!
Discovered tires on newly purchased $40,000 vehicle were
Discovered tires on newly purchased $40,000 vehicle were not capable. Upon request for action, nothing was even attempted to help out customer.
Discovered tires on newly purchased $40,000 vehicle were
Discovered tires on newly purchased $40,000 vehicle were not capable. Upon request for action, nothing was even attempted to help out customer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we appreciate your feedback and understand that tire performance is a significant aspect of vehicle satisfaction. Your vehicle passed a thorough inspection, including a tire check, before it was offered for sale. Before purchase, the left front tire was at 7/32, the right front tire was at 6/32, the left rear tire was at 6/32, and the right rear tire was at 6/32. To pass NYS inspection, tires need to be at 2/32. We also offered tires at our cost if you wanted to replace the ones on the truck, but you declined. While we strive to ensure our customers' satisfaction, we cannot provide a tire replacement post-purchase due to personal preference. We appreciate your understanding and hope we earn back your trust in the future.
So a tire that nearly passes inspection is put on a 40000$ truck and nothing was offered to me as far as replacements, which is absurd to have to pay for tires after buying a vehicle purchased days before. Not impressive customer service arguing with a customer. Proper etiquette would be a reply as to how can we fix this.
Tires were spinning upon leaving dealership with a dusting of snow. Truck got stuck with trailer in two inches of snow.
Have bought several vehicles from this dealership.
Have bought several vehicles from this dealership. Service department has been very good. Will most likely make my next purchase here. Recent repairs were completed ahead of schedule. Very helpful staff
Have bought several vehicles from this dealership.
Have bought several vehicles from this dealership. Service department has been very good. Will most likely make my next purchase here. Recent repairs were completed ahead of schedule. Very helpful staff
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dudley, we're delighted to hear about your positive experiences with Upstate Chrysler Dodge Jeep! Thank you for trusting us with your vehicle needs and we look forward to assisting you again in the future. Safe travels until then!
We have purchased our cars and have had them serviced
We have purchased our cars and have had them serviced there for many years. We have never been disappointed. The staff, although it has changed several times over the years, are always very polite, caring and helpful to us. We will continue to do our business at Upstate.
We have purchased our cars and have had them serviced
We have purchased our cars and have had them serviced there for many years. We have never been disappointed. The staff, although it has changed several times over the years, are always very polite, caring and helpful to us. We will continue to do our business at Upstate.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Upstate Chrysler Dodge Jeep! We're delighted to hear that our team consistently provides polite and helpful service. We look forward to serving you for many more years!
Sale was great.
Sale was great. Cory was very helpful. Everything went smoothly and quickly. Cory kept me up to date with whole process. I would definately recommend.
Sale was great.
Sale was great. Cory was very helpful. Everything went smoothly and quickly. Cory kept me up to date with whole process. I would definately recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Julie, we're delighted to hear that Cory made your experience smooth and efficient at Upstate Chrysler Dodge Jeep. Thank you for recommending us!
Seem a like a common complaint on the reviews for upstate
Seem a like a common complaint on the reviews for upstate jeep.... last week I took my 2015 jeep wrangler in for an oil change and inspection. This place took advantage of me being a female and taking my jeep in....No problems with the oil change and come time for inspection they told me my jeep needed tires and brakes... they removed my inspection sticker before asking if I want to have the work done right then and there.... I took my jeep to my hometown mechanic and had him look at my jeep. I didn't think my brakes and tires needed to be done and my mechanic verified it, neither of the parts needed to be fixed in order to pass inspection... my husband called the dealership to question what they said needed to be done and after a few words exchanged the manager told him to take his business somewhere else.. this place is a joke!
Seem a like a common complaint on the reviews for upstate
Seem a like a common complaint on the reviews for upstate jeep.... last week I took my 2015 jeep wrangler in for an oil change and inspection. This place took advantage of me being a female and taking my jeep in....No problems with the oil change and come time for inspection they told me my jeep needed tires and brakes... they removed my inspection sticker before asking if I want to have the work done right then and there.... I took my jeep to my hometown mechanic and had him look at my jeep. I didn't think my brakes and tires needed to be done and my mechanic verified it, neither of the parts needed to be fixed in order to pass inspection... my husband called the dealership to question what they said needed to be done and after a few words exchanged the manager told him to take his business somewhere else.. this place is a joke!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service is always quick and the communication between the
Service is always quick and the communication between the service department and customer is always great.
Service is always quick and the communication between the
Service is always quick and the communication between the service department and customer is always great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you consistently experience quick service and excellent communication with our team at Upstate Chrysler Dodge Jeep. Thanks for the positive feedback!
This dealership was willing to work with us and came to a
This dealership was willing to work with us and came to a desirable deal. Definitely recommend this store to anyone looking for a new or used vehicle.
This dealership was willing to work with us and came to a
This dealership was willing to work with us and came to a desirable deal. Definitely recommend this store to anyone looking for a new or used vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nana, thank you for recommending the Upstate Chrysler Dodge Jeep! We're glad we could work with you to reach a great deal. Enjoy your new ride!
It was a great experience.
It was a great experience. Very knowledgeable and my purchase was quick and easy. I would recommend them and would use them for another purchase.
It was a great experience.
It was a great experience. Very knowledgeable and my purchase was quick and easy. I would recommend them and would use them for another purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Keith, we're delighted to hear that your experience at Upstate Chrysler Dodge Jeep was seamless and efficient. Thank you for choosing and recommending us! Have a great ride!
Nice small town dealership that doesn’t put you through
Nice small town dealership that doesn’t put you through the buying xx that Big dealerships do. Highly recommend Upstate!
Nice small town dealership that doesn’t put you through
Nice small town dealership that doesn’t put you through the buying xx that Big dealerships do. Highly recommend Upstate!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the recommendation! We're glad to hear you enjoyed your experience at Upstate Chrysler Dodge Jeep. We appreciate your support and hope to see you again!