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Walls Ford

(1,038 reviews)
Visit Walls Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (978) 518-3084 (978) 518-3084
Used (978) 518-3174 (978) 518-3174
Service (978) 518-3083 (978) 518-3083

Reviews

(1,038 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walls Ford from DealerRater.

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Hands down best car buying experience I have ever had!...

Hands down best car buying experience I have ever had! Stan was fantastic. Never felt pressure to buy something that I wasn’t comfortable with. Once we decided on what we wanted Stan took the time to go over every feature our new car had. I would recommend walls ford to anyone in the market for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Kara, for taking the time to share your review! We couldn't be happier that Stan provided you with a great experience! We are lucky to have him on the Wall's Ford team! We hope you enjoy your new Expedition! We look forward to serving you for many years to come!

Honest dealer that takes pride in their product

Great family owned business that takes pride in their brand and dealer. Circled around only to find out I had the best deal and choice with them. Had a minor problem with the vehicle I was picking up, service department was lightning fast to take care of it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ozan, Thank you for making the trip up! Our goal is to be up front and transparent with our pricing, and I'm glad you found that to be the case! Glad Service provided a quick response to the minor problem. Hope you'll try them out when it's time for regular service. Please come back and visit anytime. Most of all, enjoy your new Mustang!

Rick Burgie was awesome to work with. He was able to...

Rick Burgie was awesome to work with. He was able to answer all of my questions. I love my new mustang he sold me. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We look forward to serving you for many years to come! I'll be watching for your great looking Mustang!

Detailing Service

I have a 1987 camaro and made an appointment for detailing. They made the paint look brand new! They did fantastic job we will recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you Bob! I will pass this on to our detailing team. We appreciate your review, and your recommendation!

Always pleasent, always respectful.Never rude,always...

Always pleasent, always respectful.Never rude,always makes time for the customer listening to their needs. Continued knowledge of all things Ford. During an emergency need they are right there to help manage the emergency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Than you so much for your review! We look forward to serving you for many years to come!

I'm "tired"!

Got a new set of tires, and an alignment. Quick, professional, courteous. Grateful for my relationship with Wall's Ford. Thank you for your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service and recommendation what is needed...

Great customer service and recommendation what is needed . Provided a loaner car to make it easy for me to drop if my car and had me quickly out .

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The dealership is always professional courteous and takes...

The dealership is always professional courteous and takes care of my service needs for my F-250 or any of my trucks when they need it and always are communicative and let you know what's going on and most of the time finishes the job early

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great People Great Work

Very polite. They are thorough with taking care of the vehicle. Pleasant and finished with car issues in a timely fashion. Derick, Steve and all the service and parts people have always been great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review. The Wall's Ford team works hard to provide exceptional service, and appreciates hearing that it doesn't go unnoticed. We look forward to serving you for many years to come.

Everyone was very helpful and pleasant to work with. Stan...

Everyone was very helpful and pleasant to work with. Stan took the time to show me how to work the new features on my car and was very careful to disinfect everything during the pandemic. Very impressed with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience Brittney, and welcome to the Wall's Ford family! Congratulations on your new Escape! We look forward to serving you for many years to come!