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Barber Ford Inc

(717 reviews)
Visit Barber Ford Inc
Sales hours: 8:30am to 5:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–5:00pm
Tuesday 8:30am–5:30pm 7:30am–5:00pm
Wednesday 8:30am–5:30pm 7:30am–5:00pm
Thursday 8:30am–8:00pm 7:30am–8:00pm
Friday 8:30am–5:30pm 7:30am–5:00pm
Saturday 8:30am–1:00pm Closed
Sunday Closed Closed
New (616) 499-3090 (616) 499-3090
Used (616) 499-3961 (616) 499-3961
Service (616) 499-3964 (616) 499-3964

Reviews

(717 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Barber Ford Inc from DealerRater.

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I scheduled for rear brake change and to have a recall...

I scheduled for rear brake change and to have a recall part done. They said the recall part did not arrive yet. I just wish I would have known that the recall part did not yet arrived. Now I will have to come back a second time to have that done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kind of slow. Had to wait quite a while. Had to replace...

Kind of slow. Had to wait quite a while. Had to replace lug nuts and that is another issue. No way they should have been bad. Defective by ford.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

PLEASE DO NOT HAVE YOUR CAR SERVICED HERE THEY CHARGRED...

PLEASE DO NOT HAVE YOUR CAR SERVICED HERE THEY CHARGRED ME $270.00 FOR LESS THAN 1 HR OF WORK. IT DID NOT TAKE MORE THAN AN HR TO DIAGNOSE AND SPLICE TWO WIRES TOGETHER SO I JUST WONDER HOW YOU JUSTIFY CHARGING SO MUCH.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the second time I leased a vehicle and worked...

This is the second time I leased a vehicle and worked with Lindsey DeRoo. She answered all my questions and was friendly and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful experience at Barber Ford! I would highly...

Wonderful experience at Barber Ford! I would highly recommend either leasing a car or buying a car at this dealership! Loved working with Lindsey! Also loved working with Dale in finance...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am always pleased with the service at Barber Ford!...

I am always pleased with the service at Barber Ford! Everyone is friendly and easy to work with. I think even my car enjoys going there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service is always outstanding! Everyone is always so...

Service is always outstanding! Everyone is always so friendly and welcoming no matter how busy they are. They listen to your needs and communicate with you every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bought a 2018 used Escape. Joe Hovinga was great to deal...

Bought a 2018 used Escape. Joe Hovinga was great to deal with and helped make the experience easy. Got a good price and was able to get a great SUV. I would recommend Barber Ford to anyone looking for a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No pressure

It took me a couple of weeks to make a decision and actually proceed to the purchase, but I never felt pressured by anyone at this organization. They were helpful and responsive when I initiated contact, which is precisely what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michelle, thank you so much for your positive comments about Barber Ford! If there is anything else we can do to assist you, please let us know! Take care!

Everyone I have met has gone above and beyond to be...

Everyone I have met has gone above and beyond to be helpful. Lindsy was great to work with! I will be recommending them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.