Reviews
Friendly No pressure Helpful Trained me computer programs
Friendly No pressure Helpful Trained me computer programs Treatment was done in a great manner Filled the car with gas
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Been able to trust this dealership since i was 16.
Been able to trust this dealership since i was 16. I’m now 53 and still a proud customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2023 Escape ST line
My salesperson, Pete Shearer, made the purchasing process so easy. He is very knowledgeable, helpful, friendly and very thorough. A pleasure from order to picking up my new vehicle. Barber Ford always makes me feel welcome and eager to make my experience a great one. I have purchased many new vehicles from Barber Ford and will continue. Their service department is the best! Pete is my salesperson of choice!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gloria, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Repair took way too long to complete.
Repair took way too long to complete. Wasn't keep up to date on repair. Labor for job was way high for the job being done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
They worked me in at a very busy time.
They worked me in at a very busy time. The job was completed earlier than I expected. EVERYONE was polite, professional and great to work with. If I need to buy a car, the service I receive will play a role in my decision.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2018 Ford 150
Staff was professional and friendly. Service was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Terry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
This review is for service.
This review is for service. Since they forgot to do things I asked for over my last 2 service visits, I question whether my oil really got changed, or my tires got rotated. And when we picked up the car, the paperwork could not be found.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Can I ask for a better dealership to take my car everyone
Can I ask for a better dealership to take my car everyone that works there is outstanding behind the counter to the worker in the garage. Excellent work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleased with the service,knowlege,and kindness of
Very pleased with the service,knowlege,and kindness of the people.A nice waiting room was provided .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dropped off vehicle for an oil change and never received
Dropped off vehicle for an oil change and never received a call that it was finished. I sent the service coordinater a text, no response. Finally called the dealership and the response was, "yes, it's been done for a while." Would have been nice to get a call once it was done!! Went to pick it up and it took FOREVER!! Forever to be waited on, then forever for the gentleman to find my vehicle. Ultimately I had to walk around multiple parking lots to find the truck. Might try another Ford dealer for the next service, even if it means a longer drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair