Goldstein Chrysler Jeep Dodge RAM

Purchased a car, that process was great. Had a payout issue. Handled Remarkably well. Great Job.

We purchased a 2020 Pacifica from Matt Grounds yesterday. Matt was an EXCELLENT salesman, no pressure whatsoever and very efficient. We can highly recommend Matt Grounds.

I was buying vehicles and leasing them for 20 years, my next was up and I was told my payment will be 349.00 a month when my new jeep came in I was told my payment will be 455.00 a month financial business man said I would not recommend going back ever again getting a new vehicle

Goldstein advertises "we buy cars". I was told the appraisal would take 15 minutes. It took an hour. I found Kevin Scott, Sales Manager to be rude, condescending and dismissive. It was a waste of time.

I called this dealership to speak with the Sales Director Ed Serian about being contacted by one of his service reps who was asking me to pay for a service that I had won a coupon for resulting in a "no charge". The service rep either failed to attach my coupon to the repair order or failed to enter the correct code in the dealership system. Nevertheless, when I called to enquire as to what happened. The Leader of this establishment...the Director of the Service Department Ed Serian didn't appreciate my calling and "asking a question regarding how such an error could occur"....so much so, he began yelling, interrupting anything that I had to say, refuse to answer the question, kept telling me that I "knew what his rep was trying to say!". This was the worst experience I have ever had in my life with a LEADER. It was so bad, I had to tell him I was taping the conversation in an attempt to get him to stop yelling over the phone, and that didn't work. It wasn't until I stated that I was going to inform the owner of my experience that he managed to stop yelling. No one should ever be allowed to speak with ANYONE in the manner and fashion in which he engaged. I will never get work completed again from this establishment. If you EVER have an encounter with this person! Speak Up, let his boss know....let the owner know. If he engaged this way once, there is a good chance it's not the first time. His behavior impacts the reputation of the entire establishment...and frankly I don't know "Just How Important That Is To This Dealership". The Sales Department are FANTASTIC....but it takes consistency across the full spectrum...and to have such a Toxic Director on the management team can be disastrous...and why? because the behavior wasn't a mistake. It was purposeful and intentional. Never Again!

update review, service manager has been in contact things moving and I am being updated. delivery of part was delayed by third party and not dealers issue.

I was told I get a refund on my warranty on September 27 never got it call them many times never call me back even went there they said they look into it no call

Came to look at a 2012 Toyota Sienna which was priced higher with high mileage. Sales man told us that they look over the vehicle and replace what it needs that’s why they priced it higher. How do I know that? Main problem the description says it includes Lifetime warranty on the power train. Sales man says it doesn’t it’s just an error. So you want to sale a 7 year old van with over 80k miles without guaranteeing me?

I just wanted to share my amazing experience. I purchased a car 18 months ago from Goldstein Jeep in Latham. It was totally by chance that I ended up there to look at cars. I had been to several dealerships, as my lease was ending and needed a car. It was truly a wonderful experience . My salesman, Mike Davey was great. He listened to what I was looking for and what I wamted to spend. The whole sales team was amazing. Then I went on to work with the finance team that was also an amazing experience. You are THE CUSTOMER when you're buying a car at GOLDSTEIN. Your salesman doesn't move away from you to wait on another customer It has been a year and a half since my Purchase and I walk in the dealership to have my car washed every few weeks and every single person says hello to me -every person that I encountered throughout my sale remembers me. I just had my first experience with the service department and I have to say I'm once again I'm amazed. I know I've use that word a lot but there truly is no other way to say it. It must be an amazing place to work because every single employee that you encounter when you visit that dealership is happy.

totally awesome buying experience !!! 5 stars for everything. Paul Wade was exceptional and great to deal with. Very impressed with the whole organization and service after the buying process .