Reviews
Service is great every time I go to Townsend Ford.
Service is great every time I go to Townsend Ford. I get the ?Works? oil change and I like how they check my tires, fluids and etc.
Service is great every time I go to Townsend Ford.
Service is great every time I go to Townsend Ford. I get the ?Works? oil change and I like how they check my tires, fluids and etc.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lisa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
After high winds I was pretty sure I had a tree limb
After high winds I was pretty sure I had a tree limb lodged underneath the truck, dragging on the ground making a horrible noise. They booked me in the next morning and didn't charge me for a service appointment. And they were pleasant too!
After high winds I was pretty sure I had a tree limb
After high winds I was pretty sure I had a tree limb lodged underneath the truck, dragging on the ground making a horrible noise. They booked me in the next morning and didn't charge me for a service appointment. And they were pleasant too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we appreciate your feedback! Safe travels!
Excellent to deal with, vehicle was spotless, great trade
Excellent to deal with, vehicle was spotless, great trade in value, very good experience overall.
Excellent to deal with, vehicle was spotless, great trade
Excellent to deal with, vehicle was spotless, great trade in value, very good experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Best
I have been doing business with Townsend Ford for many years, There Sales and Service is Outstanding.
The Best
I have been doing business with Townsend Ford for many years, There Sales and Service is Outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ron, we appreciate your feedback! Safe travels!
Townsend Ford Review.
This was our second vehicle we bought within a year at this ford dealership and with the same salesperson. Robyn was very kind and helpful and really explained everything and answered all our questions. It made buying a new truck very easy. Will be staying with Townsend Ford for the foreseeable future.
Townsend Ford Review.
This was our second vehicle we bought within a year at this ford dealership and with the same salesperson. Robyn was very kind and helpful and really explained everything and answered all our questions. It made buying a new truck very easy. Will be staying with Townsend Ford for the foreseeable future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jennie, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!
Townsend Ford ROCKED my sale!
Peter Leger has been with Townsend Ford for 41 years and it shows...I can only say, I wish I'd met him sooner. This was the most enjoyable vehicle purchase I have ever had.
Townsend Ford ROCKED my sale!
Peter Leger has been with Townsend Ford for 41 years and it shows...I can only say, I wish I'd met him sooner. This was the most enjoyable vehicle purchase I have ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brian, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Eileen Coddington
Always professional, close by, and a good place to buy/take your car for service.
Eileen Coddington
Always professional, close by, and a good place to buy/take your car for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Eileen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
All three of my experiences with service have just been a
All three of my experiences with service have just been a mess. 2 of the times I got my car back over ten days later. 2 times I got my car back with damage it didn't have. Over ten days one time. 17 days days another. Hard to schedule because they couldn't get rentals. The stories in Service kept changing. Over six months since i first contacted them they changed the awd system and the transmission under warranty but my original concern still exists, and I just giv eup dealing with then
All three of my experiences with service have just been a
All three of my experiences with service have just been a mess. 2 of the times I got my car back over ten days later. 2 times I got my car back with damage it didn't have. Over ten days one time. 17 days days another. Hard to schedule because they couldn't get rentals. The stories in Service kept changing. Over six months since i first contacted them they changed the awd system and the transmission under warranty but my original concern still exists, and I just giv eup dealing with then
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We take our customers’ comments seriously so we hope that you’ll give us a call at (978) 597-8955 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Priscilla
It was extremely easy! We filled out a few forms and Peter Leger took care of everything from financing to having the car inspected and getting it registered. He even contacted my insurance agent to get our insurance updated! When I picked the car up he sat with me for at least 30 minutes to show me all the bells and whistles!! Peter accommodated our busy schedule at every turn. He is a 15 out of ten - a super star!
Priscilla
It was extremely easy! We filled out a few forms and Peter Leger took care of everything from financing to having the car inspected and getting it registered. He even contacted my insurance agent to get our insurance updated! When I picked the car up he sat with me for at least 30 minutes to show me all the bells and whistles!! Peter accommodated our busy schedule at every turn. He is a 15 out of ten - a super star!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Priscilla, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
2023 Escape Hybrid
Excellent dealership. I have been a customer since 1973 and have always been very satisfied with the service.
2023 Escape Hybrid
Excellent dealership. I have been a customer since 1973 and have always been very satisfied with the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!