Feldman Chevrolet of Highland

ABSOLUTE WORST DEALERSHIP NICK IS A CROOK AND A BLATENT LIAR SHOULD BE FIRED TODAY TOLD ME MY TRUCK HAD HEATED STEERING WHEEL AND WHEN THE CHIPS CAME IN AFTER WAITING 7 MONTHS THEY TOLD ME THAT I HAD NO HEATED STEERING WHEEL OPTION..I CALLED GM CUSTOMER SERVICE DEPT AND THEY SAID ALL THEY COULD DO IS A $100 VOUCHER!!!I WAS GOING TO ORDSER A CADILLAC LYRIC BUT I WILL NEVER BUY OR LEASE GM EVER AGAIN AND THIS IS AFTER 5 THREE YEAR LEASE WITH GM

I was asked to come in for a look at my trade in, within 40 min Eric had everything done. I would highly recommend Eric, best experience I’ve had buying a new truck.

The absolute worst car buying experience I have ever had. I went to a Chevrolet dealership to avoid the used car lot hassle and the used car lot hassle is exactly what I received. I drove 3 hours to Feldman's for what I thought was a good deal and the experience has proven otherwise. I honestly should have walked away from the deal when no one would go over the sales agreement with me. I was given an iPad and told to click sign and next. When I had questions or was reading over the sales agreement, I was told to click sign and next. I did as instructed and not reading and just clicking sign and next added $2000 in hidden fees to the cost of my truck. I found the inflated sales price when I had to resign my paperwork because the finance guy had put down my address incorrectly. This caused the first delay in my title paperwork being sent to me. A couple of weeks go by and I still had not received my title. I reached out again to see what was going on as my 45 day temporary tag had 10 days left before it expired. I was once again sent paperwork to review and resign because their finance guy had for the second time incorrectly submitted the sales paperwork for the title transfer. I called again 2 days before my temporary tag was to expire and was told that it was not Feldman's fault for the delays, it was because of Covid. I was told to illegally drive on my expired plate until I received the paperwork for the title transfer. They would not send me a dealership plate to use. The day after my temporary tag expired I had to get a rental vehicle so I had transportation. I called Feldman again and asked for a manager and was transferred to the same finance guy that cannot do paperwork. I let him know of the situation and he then said he would send a dealership plate out the next business day. This was Saturday and the plate was not sent until Monday, I received it Tuesday and returned my rental. I spoke with another manager about the $500 rental bill and they said the rental was my choice and I should have driven illegally on the expired temporary tag. If you buy through Feldman, read over everything twice and still be ready to be cheated!

Feldman Chevrolet is a supreme car dealership and service center. From purchase to service- Feldman goes above and beyond to make sure your customer experience never disappoints. Feldman of Highland will continue to be our only car dealership!

Feldman Chevrolet of Highland Nov 29, 2022 EricIsADick Attempting to pay off a lease vehicle, this dealership and Eric Swiden in particular tried to add $2000 in "processing" and "doc" fees to my buyout amount. Folks, all you owe is the buyout amount and the sales tax on that. I called GM financing and since I had the money in my checking account, I was able to pay it off right online, no extra fees at all. What REALLY chaps my xxx is that I gave Eric the opportunity to not only complete the sale on the lease vehicle, but lease me an additional vehicle and he blew that too. So long Feldman, NEVER again.

Attempting to pay off a lease vehicle, this dealership and Eric Swiden in particular tried to add $2000 in "processing" and "doc" fees to my buyout amount. Folks, all you owe is the buyout amount and the sales tax on that. I called GM financing and since I had the money in my checking account, I was able to pay it off right online, no extra fees at all. What REALLY chaps my xxx is that I gave Eric the opportunity to not only complete the sale on the lease vehicle, but lease me an additional vehicle and he blew that too. So long Feldman, NEVER again.

Worst experience buying a car in my life! Can’t speak about the other salesmen, but Eric Swiden was unprofessional and out right disrespectful. On top of my 3 hour drive to the dealership from Ohio, my visit lasted 6 hours! Mostly do to Eric walking off to take care of other customers he thought would make him more money, making me wait 20 or more minutes at a time to ask simple questions, once I finally got the information I needed for my bank and approved for the car, he then sent me to a lobby to to wait to sign the papers, unlike other salesmen who let th sit with them, talk, build a relationship with the customer, Eric was off to the next deal. Next, I was told it should only take 10 or so minutes before I could sign my required document, after 30 minutes passed I went to go get an update and caught Eric in a wonderful conversation between him and a co-worker about me, i let him ramble on until he noticed me, him thinking I didn’t just hear the negative stuff coming from his mouth puts on a big smile and asked how he can help. So I asked again when would be going to financing, “should only be a few more minutes” I ended up watching the whole Duke basketball game that was on just waiting to go back to financing. The funniest part of this all is Mr. Swiden had the audacity to ask me to leave a 5 star review for him. Well here is your review buts it’s definitely not 5 stars. After some though I unfortunately decided not to do business with these people with there awful customer service and hope no one else has the same problem, but I definitely felt so disrespected and treated so badly I had to write a review. P.S. After finding out about this review they made sure to ask me to take it down, multiple times, calling me over and over again we’ll I’m work. Saying that the only reason I’m writing the review is because I can’t afford the payments. Well done Feldman Chevy.

Always excellent service, kept informed on progress of repair to be completed. Service staff very personable. If I have an issue when out of town, have been able to call and get answers to questions I might have.

Nick is the best car salesman I have ever met I would 100% recommend going to see him if you ever need a car.

My truck has been in 4 times in the past year for Check Engine light. Altogether they had the vehicle 9 weeks. It is on again and they want it to sit in their parking lot for 3 days before they look at it. When I ask about this policy no one can justify it. They understand its not in the customers interest but nothing they can do.