Reviews
called first thing exactly 7am and asked when they could
called first thing exactly 7am and asked when they could look at my 2025 ram with 2,000 miles for a check engine light for exhaust temp sensor and they told me drop it off an it would be fixed by end of day. Fast forward 330pm I show up after not recieving a single text or phone call from them just to find out it wasn’t fixed and told I now had to leave it with them for further data gathering and they had no rentals to offer me. No heads up, not a text or phone called, just a oh yea you can’t take it sorry. I did take it and ill find some where else that will fix it.
called first thing exactly 7am and asked when they could
called first thing exactly 7am and asked when they could look at my 2025 ram with 2,000 miles for a check engine light for exhaust temp sensor and they told me drop it off an it would be fixed by end of day. Fast forward 330pm I show up after not recieving a single text or phone call from them just to find out it wasn’t fixed and told I now had to leave it with them for further data gathering and they had no rentals to offer me. No heads up, not a text or phone called, just a oh yea you can’t take it sorry. I did take it and ill find some where else that will fix it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Brandon. We understand your frustration regarding the communication and service you received for your 2025 Ram. Your feedback is valuable, and we take it seriously as we strive to improve our processes. If you decide to give us another chance, please feel free to reach out directly toPalmenMotorsso we can address your concerns more effectively. Thank you again for your feedback. Sincerely, PalmenManagement, CustomerRelations@palmen.com, (262)697-3100
This is one of the Worst Dealers I have ever Dealt with!
This is one of the Worst Dealers I have ever Dealt with!!!! There Response is the WORST I ever dealt with!
This is one of the Worst Dealers I have ever Dealt with!
This is one of the Worst Dealers I have ever Dealt with!!!! There Response is the WORST I ever dealt with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback with us, Robert. We understand that your experience with Palmen Motors Inc did not meet your expectations, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly so we can better understand your concerns. Your satisfaction is important to us, and we're committed to providing a high standard of service. Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Although I ultimately did not buy a car from this
Although I ultimately did not buy a car from this dealership, I was thankful for their assistance during my shopping process. My sales associate, Griffin, was extremely helpful - patiently answering my questions and providing me with information that I was looking for. Hopefully we'll be able to cross paths again sometime!
Although I ultimately did not buy a car from this
Although I ultimately did not buy a car from this dealership, I was thankful for their assistance during my shopping process. My sales associate, Griffin, was extremely helpful - patiently answering my questions and providing me with information that I was looking for. Hopefully we'll be able to cross paths again sometime!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for your kind words, Brandon! We're thrilled to hear that Griffin was able to assist you during your car shopping process. At Palmen Motors Inc, we strive to provide valuable support to all our customers. We hope to see you again in the future, and if you have any questions or need assistance, don’t hesitate to reach out! Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Had an appointment to complete paperwork at 1100 am.
Had an appointment to complete paperwork at 1100 am. I drive three hours to get there, walked in the door at 1055. I was told they wanted me to test drive the vehicle. Then they stated it would " be a few minutes to get things organized" I sat at the dealership until 3pm before I signed papers for my "quick purchase." Talked to the owner and explained my disgust with their system. He apologized and offered awarded me with an Amazon gift card for my troubles. Finally left the dealership at 4pm. Imagine my surprise when my wife utilized the Amazon card to find out it was worth $25. Nice to know my time is worth 4.50 per hour. Then I had to contact them 3 weeks later as my license plates hadn't been delivered. I called to inquire about them and was informed that " We thought you were picking them up personally. They are waiting for you at the service desk " As I said, I live in central WI and was NOT going to drive 6 plus hours round trip for plates. Totally dysfunctional dealership.
Had an appointment to complete paperwork at 1100 am.
Had an appointment to complete paperwork at 1100 am. I drive three hours to get there, walked in the door at 1055. I was told they wanted me to test drive the vehicle. Then they stated it would " be a few minutes to get things organized" I sat at the dealership until 3pm before I signed papers for my "quick purchase." Talked to the owner and explained my disgust with their system. He apologized and offered awarded me with an Amazon gift card for my troubles. Finally left the dealership at 4pm. Imagine my surprise when my wife utilized the Amazon card to find out it was worth $25. Nice to know my time is worth 4.50 per hour. Then I had to contact them 3 weeks later as my license plates hadn't been delivered. I called to inquire about them and was informed that " We thought you were picking them up personally. They are waiting for you at the service desk " As I said, I live in central WI and was NOT going to drive 6 plus hours round trip for plates. Totally dysfunctional dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We understand your frustration regarding the extended wait time and the miscommunication about your license plates. We appreciate your feedback as it helps us improve our processes at Palmen Motors Inc. If you have further concerns, please don’t hesitate to reach out directly so we can address them. Thank you for your patience. Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Typical high pressure predatory dealership.
Typical high pressure predatory dealership. Felt like I was about to be the victim of a pick pocket ring, not a customer. Personally I would never step foot into another Palmen dealership. Even if it means riding a bike in January. Buyer BEWARE!
Typical high pressure predatory dealership.
Typical high pressure predatory dealership. Felt like I was about to be the victim of a pick pocket ring, not a customer. Personally I would never step foot into another Palmen dealership. Even if it means riding a bike in January. Buyer BEWARE!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We understand your concerns, and we take them seriously at Palmen Motors Inc. We strive to create a positive and respectful environment for all our customers. If you're open to discussing your experience further, we invite you to reach out to us directly. Your satisfaction is important, and we appreciate the chance to address any issues. Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
The have had my truck for a month.
The have had my truck for a month. Parts keep getting delayed, then delayed again. Now part said it was delivered, but they don't have the part and not sure where it went. Reordered part. No new ETA for part. Meanwhile I am beating my van into the ground because I have to do all the driving because Palmen can't even offer a loaner when haveing someone's vehicle for a month in the middle of winter. No one ever has a straight answer and I think it is time we just pick the truck up and find a more competent dealership to take it to.
The have had my truck for a month.
The have had my truck for a month. Parts keep getting delayed, then delayed again. Now part said it was delivered, but they don't have the part and not sure where it went. Reordered part. No new ETA for part. Meanwhile I am beating my van into the ground because I have to do all the driving because Palmen can't even offer a loaner when haveing someone's vehicle for a month in the middle of winter. No one ever has a straight answer and I think it is time we just pick the truck up and find a more competent dealership to take it to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Amy. We understand the frustration you must feel with the delays concerning your truck and the impact it has had on your daily life. We appreciate your feedback regarding the communication and the loaner vehicle situation. We strive to maintain high standards and wish to address your concerns. Please reach out to us directly at Palmen Motors Inc so that we can work towards a solution that better serves your needs. Your experience is important to us, and we want to assist you in resolving this matter. Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Jeff was the salesman I've ever worked with!
Jeff was the salesman I've ever worked with! He was most interested in meeting my needs and wants - never felt any pressure. I'll certainly refer him to friends and family! Call Jeff for all your needs!
Jeff was the salesman I've ever worked with!
Jeff was the salesman I've ever worked with! He was most interested in meeting my needs and wants - never felt any pressure. I'll certainly refer him to friends and family! Call Jeff for all your needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that Jeff provided you with such a positive experience at Palmen Motors Inc. It's wonderful to know that he helped meet your needs without any pressure. We appreciate your referrals and look forward to serving you and your loved ones in the future! Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Bought my Durango in for oil change Tires and an
Bought my Durango in for oil change Tires and an alignment. Got the car home leaking antifreeze. Wasn't leaking when I BROUGHT IT IN. Took it back and need a new radiator. I was told not to go there because of the shady stuff they do. Well I learned my lesson. STAY CLEAR of them. Cost for a Radiator 1886.00 but they will give me a 10% off coupon.
Bought my Durango in for oil change Tires and an
Bought my Durango in for oil change Tires and an alignment. Got the car home leaking antifreeze. Wasn't leaking when I BROUGHT IT IN. Took it back and need a new radiator. I was told not to go there because of the shady stuff they do. Well I learned my lesson. STAY CLEAR of them. Cost for a Radiator 1886.00 but they will give me a 10% off coupon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the antifreeze leak and the significant cost of the radiator. It is important to us that our customers receive quality service, and we appreciate your feedback. We encourage you to reach out directly to Palmen Motors Inc so we can discuss this further and work towards a solution. Your satisfaction is important to us. Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Each person I interacted with from the service advisors
Each person I interacted with from the service advisors to the shuttle driver, was friendly, and helpful. It certainly made a stressful experience more enjoyable. I felt like a valued customer the entire time.
Each person I interacted with from the service advisors
Each person I interacted with from the service advisors to the shuttle driver, was friendly, and helpful. It certainly made a stressful experience more enjoyable. I felt like a valued customer the entire time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! I'm thrilled to hear that our team, from the service advisors to the shuttle driver, made your experience more enjoyable. At Palmen Motors Inc, I strive to ensure that every customer feels valued and well taken care of. I appreciate your feedback and hope to see you again soon! Sincerely, Zack Ebner | Sales/Finance/CX Manager | zebner@palmen.com | (262)697-3100
An amazing experience!
An amazing experience! Once arrived I was greeted and given a beverage of choice. Then since a majority of technical information was completed via online portals, was able to sit down and do “paperwork” for less than an hour. For one this made the part I dread the absolute most, an absolute breeze. In addition, I absolutely loved how there wasn’t any pressure to make the purchase or not. It was as if I was buying a car from family! I highly recommend this dealership and will be going here moving forward for future cars!
An amazing experience!
An amazing experience! Once arrived I was greeted and given a beverage of choice. Then since a majority of technical information was completed via online portals, was able to sit down and do “paperwork” for less than an hour. For one this made the part I dread the absolute most, an absolute breeze. In addition, I absolutely loved how there wasn’t any pressure to make the purchase or not. It was as if I was buying a car from family! I highly recommend this dealership and will be going here moving forward for future cars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at Palmen Motors Inc. It's great that you felt comfortable and at ease throughout the process, and we're glad our online portals made the paperwork quicker for you. We truly appreciate your recommendation and look forward to helping you with your future car purchases. See you again soon! Sincerely, Zack Ebner | Sales/Finance/CX Manager | zebner@palmen.com | (262)697-3100