Reviews
Mr. D.
Excellent service and local. If I ever had an issue with service it was handled to my satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
0 stars for the repair service
3 weeks later and the place still has my truck. Took it in to have the rear suspension worked on and have been getting the run around since. They diagnosed the lines and airbags on both sides were leaking and changed out those parts after 2 weeks at roughly 800 dollars. They called me back after they replaced those parts and told me it was my compressor was now bad and that was another 750 dollars to replace. 3 weeks later the new air bags they installed were also leaking and needed to be ordered and replaced, now this is 3 weeks later. There's more to this story but way to long. I was once important but now that I complained about the time they've had my truck and the poor diagnosising they do with the extra costs I've been put on the back burner. I was suppose to pick up my truck today but but now the new suspension airbag they replaced has a hole in it i guess, from sitting around their dealership to long and something about a hoist, who knows, this is what i was basically told. and will have to wait for another one to be ordered and repaired. 3, 4 weeks this is just unacceptable. Don't complain because once you do, you are nothing to them. They must feel if your already upset then who cares.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Worse experience ever
Just plain horrible, stay away and drive a few extra miles to get a better experience and to get your vehicle back in a timely manner and at a better price. They've had my truck 3 weeks now over some suspension and feel I'm not getting back anytime soon because I complained about their poor diagnosising, and the amount of time they've had my truck. I was once felt important but have now been pushed to the side with excuse after excuse on why I can not pick up my truck. Just stay away, it's not worth your headache. Sure glad I didn't get the rental car they offered me at I believe 35 a day, tough to remember it's been so long. If I didn't take it to the dealership I feel I would have had my truck back 2 and a half weeks ago with a lower bill. It's not even about the bill really anymore sorta, it's the excuses and the length they've had my truck over some shocks and struts lmao.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review and although things did not go the way we intended, we are happy that you have your vehicle and it is repaired. We did heavily discount your repair order for the inconvenience and miscommunication on our part. We sincerely apologize and assure you that this will not happen again. Thank you for your understanding.
Much better the second time around
I recently left a very negative review about my used car experience I had with this dealership and with that being said I would like to tip my hat to both Skip (salesmen) and Derek (manager) on them bending over backwards to make my experience much more positive both of these guys went above and beyond to make up for my earlier experience. I would like to thank them both for making a menace for my earlier experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Repair
Excellent customer service! Called us when they found the problem and before they started the work. We always are happy with the work done at Mark Chevrolet! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
Meghan was magnificent She explained my service and what was coming next for my car for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil Change
Great service. She made room on their schedule to fit me in for an oil change. Thank you Meghan Hornkely
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service review
Nice and friendly staff along with excellent rates. I found staff member Meghan Hornkohl to be friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change
Great service. They open up space for me to get an oil change. They went out of their way to make it happen. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valerie
Ben was extremely knowledgeable and helpful regarding discounts, stock availability, and testing driving. This has really helped a unsure buyer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase