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Mark Chevrolet

(1,859 reviews)
Visit Mark Chevrolet
Sales hours: 10:00am to 6:00pm
Service hours: 7:30am to 4:30pm
View all hours
Sales Service
Monday 10:00am–6:00pm 7:30am–4:30pm
Tuesday 10:00am–6:00pm 7:30am–4:30pm
Wednesday 10:00am–6:00pm 7:30am–4:30pm
Thursday 10:00am–6:00pm 7:30am–4:30pm
Friday 10:00am–6:00pm 7:30am–4:30pm
Saturday Closed Closed
Sunday Closed Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (734) 629-5046 (734) 629-5046
Used (734) 329-5611 (734) 329-5611
Service (734) 629-5056 (734) 629-5056

Reviews

(1,859 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Chevrolet from DealerRater.

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Mr. D.

Excellent service and local. If I ever had an issue with service it was handled to my satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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0 stars for the repair service

3 weeks later and the place still has my truck. Took it in to have the rear suspension worked on and have been getting the run around since. They diagnosed the lines and airbags on both sides were leaking and changed out those parts after 2 weeks at roughly 800 dollars. They called me back after they replaced those parts and told me it was my compressor was now bad and that was another 750 dollars to replace. 3 weeks later the new air bags they installed were also leaking and needed to be ordered and replaced, now this is 3 weeks later. There's more to this story but way to long. I was once important but now that I complained about the time they've had my truck and the poor diagnosising they do with the extra costs I've been put on the back burner. I was suppose to pick up my truck today but but now the new suspension airbag they replaced has a hole in it i guess, from sitting around their dealership to long and something about a hoist, who knows, this is what i was basically told. and will have to wait for another one to be ordered and repaired. 3, 4 weeks this is just unacceptable. Don't complain because once you do, you are nothing to them. They must feel if your already upset then who cares.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Worse experience ever

Just plain horrible, stay away and drive a few extra miles to get a better experience and to get your vehicle back in a timely manner and at a better price. They've had my truck 3 weeks now over some suspension and feel I'm not getting back anytime soon because I complained about their poor diagnosising, and the amount of time they've had my truck. I was once felt important but have now been pushed to the side with excuse after excuse on why I can not pick up my truck. Just stay away, it's not worth your headache. Sure glad I didn't get the rental car they offered me at I believe 35 a day, tough to remember it's been so long. If I didn't take it to the dealership I feel I would have had my truck back 2 and a half weeks ago with a lower bill. It's not even about the bill really anymore sorta, it's the excuses and the length they've had my truck over some shocks and struts lmao.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review and although things did not go the way we intended, we are happy that you have your vehicle and it is repaired. We did heavily discount your repair order for the inconvenience and miscommunication on our part. We sincerely apologize and assure you that this will not happen again. Thank you for your understanding.

Much better the second time around

I recently left a very negative review about my used car experience I had with this dealership and with that being said I would like to tip my hat to both Skip (salesmen) and Derek (manager) on them bending over backwards to make my experience much more positive both of these guys went above and beyond to make up for my earlier experience. I would like to thank them both for making a menace for my earlier experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Repair

Excellent customer service! Called us when they found the problem and before they started the work. We always are happy with the work done at Mark Chevrolet! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

Meghan was magnificent She explained my service and what was coming next for my car for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change

Great service. She made room on their schedule to fit me in for an oil change. Thank you Meghan Hornkely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service review

Nice and friendly staff along with excellent rates. I found staff member Meghan Hornkohl to be friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change

Great service. They open up space for me to get an oil change. They went out of their way to make it happen. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Valerie

Ben was extremely knowledgeable and helpful regarding discounts, stock availability, and testing driving. This has really helped a unsure buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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