Bud Weiser Motors

I work with a gentleman name carl outstanding salesman a great man to work with on my vett

I brought my 2016 Corvette to Bud Weiser Motors due to a low battery warning. I informed the parts department that I needed a replacement battery for the vehicle. The parts staff appeared unsure whether they had the correct battery in stock. One employee eventually said he “thought” a particular battery would be compatible. Despite the uncertainty, they installed the battery. After installation, the low battery warning continued to appear. I replaced the key fob batteries, suspecting that might be the cause. The dealership also used a handheld scanner to cancel the warning, but the light returned the very next day when I started the car. Over the course of two weeks, I made four phone calls trying to speak with the service advisor—none of my calls were returned. I eventually reached the general manager, who had the service manager contact me. I explained that even their own staff had previously expressed doubts about the battery being the correct one, and that this could be causing the issue. Despite this, the service manager refused to acknowledge the possibility and told me I would have to pay $150 for them to inspect the battery they had installed. Even more concerning, one of the technicians who had worked on my car came forward and said he believed something might be wrong with the battery—either it was the wrong one, or there was a short. Despite this testimony, the service manager still insisted on charging me for diagnostics. When I declined, they told me they no longer wanted my car at their dealership and refused to further assist me. To make matters worse, they also refused to honor the battery’s warranty and have not responded to General Motors, who I contacted to escalate the issue. This experience has been extremely frustrating. I was sold a potentially incorrect or defective battery, my concerns were dismissed, and I was treated poorly throughout the process. I am seeking a full resolution, including either a proper battery replacement under warranty or a refund, and accountability from Bud Weiser Motors for their unacceptable customer service and failure to uphold basic standards of professionalism.

It was a nice experience, and It was very fast. The lounge is great

On Oct 21, 2024 I had my Tahoe in to Bud Weiser for an oil change and an air leak in the front passenger tire. They told me a plug was all that was needed and charged me $30 in addition to my oil change. All good, or so I thought. Fast forward to November 18th and I am driving to Texas. I hit a pothole along the highway and suddenly my tire sensor starts going crazy that I’m losing Air quickly Thankfully I get off the highway safely and get to a gas station to determine it’s flat and wont keep any air. Get roadside assistance to get me safely on my way so we can get to our hotel several hours late (3:00 am). I get to the dealership in Texas in the morning to have them check things out and he asked if I had that tire plugged. I told him no, because it was the driver side rear that went flat. I ONLY HAD THE PASSENGER FRONT PLUGGED. Turns out during my oil change in October they rotated my tires without telling me. It also turns out that they plugged the tire on the shoulder which is not supposed to happen. They should ONLY plug the FLAT part of the tire. NOT the shoulder or the side wall. They should have had me replace the tire in October. Obviously I had to replace the tire. AutoNation in Richland Hills, Texas was nice enough to give me my plugged tire back so that I can bring it back to Bud Weiser to show them how incompetent their technicians are. While I was waiting for them to complete my tire swap, I made a phone call to Bud Weiser from AutoNation in Texas, asking to speak to the Service Manager. I was told they were unavailable, and that my message would be passed along and I would get a call back. I am still waiting for that call. But it does not surprise me that nobody whats to take responsibility there. Shane is always the one I deal with when I have service done, and he has cost me extra money on more than one occasion, because he doesn’t listen. Maybe it’s because I’m a woman, or maybe it’s because he simply doesn’t care. Regardless of the reason why, they would be smart not to ignore their customers. This whole ordeal not only cost me the pointless cost of the tire plug, but also an extra night’s stay in a hotel because of the amount of time I had to spend waiting for roadside assistance and the amount of time waiting at the dealership the next morning for an unscheduled service. Thank you to Auto Nation in Richland Hills, Texas for taking care of me without an appointment, and making sure I was completely safe. And to Bud Weiser, I really hope you don’t wait too long to call. You may just find me in your show room with this tire! I don’t think that’s how you want to handle this. This could have ended in a very different way. I thank God every day it didn’t. So to say I’m upset is an understatement.

Had a wonderful experience with these people. I bought a 2018 silverado while there, I even bought a box of candy bars from a young girl that was there, I shared with staff.. I love this place...Its True

Got a oil change and tie rotation. Every thing went well

Went in to see a car that they had on their lot which met all the options we were looking for. We were unhappy with how we were treated at another dealer during the buying process, and saw the car for sale on the Weiser lot. Ended up buying from Bud Weiser.

Very helpful and knowledgeable and willing to do what is necessary to take care of their customers

We were from out of state traveling and our truck broke down. They took care of us with great quality!

Great experience, everyone was extremely friendly and helpful. My truck was serviced and washed in under an hour.