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Swanson GMC Truck inc.

(41 reviews)
Visit Swanson GMC Truck inc.
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (978) 298-4116 (978) 298-4116
Used (978) 938-4138 (978) 938-4138
Service (978) 298-4101 (978) 298-4101

Reviews

(41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Swanson GMC Truck inc. from DealerRater.

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Great experience!

I purchased a used vehicle from Swanson a few weeks back. Great experience. Andrew Dill was professional, honest and knowledgeable. He was also great at returning my calls and keeping me informed throughout the process. Would definitely recommend giving Andrew a call!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Went above and beyond other dealerships!!

I saw online that a particular vehicle was available for sale and made plans to see it the next day. Seth was very helpful and quickly came to a deal to purchase the vehicle. On delivery, Seth went the extra step to help me to understand all the features that came with my new vehicle. I was, am, very happy!!! Thanks Seth!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the business.

Amazing dealership!

Best car buying experience to date! Fair market price for previously owned vehicle and super reasonable trade offer put me in exactly what I wanted with minimal time expense and haggling, not to mention they went above and beyond in other areas of resolving any concerns by listening and taking action as well as providing additional attention to my unique needs. As we crossed the t's and dotted the i's, I observed what a friendly and courteous sales and service staff is employed at Swanson, thinking it may be worth the extra drive to have them handle routine maintenance and more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We look forward to taking care of all your service needs.

Great Dealership!

I have bought cars and had them serviced at Swanson Buick GMC for more that 20 years. Need I say more. Swanson is by and far the very best car dealership in the area - I wouldn't think of going anywhere else to buy a car or have it serviced by any other dealer/garage. The sales personnel are great; the Service Department personnel go out of their way to make sure the customer is happy. I am a happy Swanson customer!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your continued support of Swanson Buick GMC Truck Inc. We appreciate the business.

Family Dealership

This is a family dealership with straightforward buying process, which is much appreciated. They gave me a fair price on the car I was looking for, and a fair trade. The whole buying process was pleasant and efficient. I haven't used the service department yet, so I cannot comment about that. I do wish that they would have Saturday service hours, which are planned within the next year. My sales consultant Andrew was attentive to my needs and responsive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your business!!

Great sales experince

I found the 2014 gmc Acadia I was looking for on the internet. Swanson Buick gmc had the vehicle I was looking for. I called to make sure the vehicle was available and the salesman was vey nice. I made an appointment to go test drive the Acadia. I loved the car and loved the way I was treated by everyone at Swanson's. I would recommend Swanson Buick gmc to everyone. They were professional, courtesy and honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to be able to provide a comfortable sales experience for you.

I was in the market for a new GMC Sierra. The Swanson...

I was in the market for a new GMC Sierra. The Swanson sales person was very helpful, they had the truck I was looking for. I took a test drive with the salesmen who demonstrated all the safety features and new technology in the new style Sierra's. The sales manager looked at my trade and gave me a fair trade-in value. The salesmen was through too make sure I got all the rebates that applied. He even found a way for me to qualify for supplier pricing and saved me even more money. I would recommend Swanson Buick GMC Truck inc. to anyone looking for a new Sierra. The salesmen and managers were kind, helpful and honest. A great place to do business!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

When we visited the dealership to purchase a preowned...

When we visited the dealership to purchase a preowned vehicle, we asked Mario a salesman, to call us with additional information. He promised to do so. He left a message without the info 3 days later. 2 Days later we called him asking again. Mario said, "I am not even sure the car is available after all this time. I will have to get back to you later on today". 2 more days passed. On the third day, we called again because we really wanted the car. Mario said, "I'll call you back in 5 minutes." In other words, he still hadn't checked on the information we needed. When he called back later with the information, I then asked, "We're planning to buy the car. Will you and your manager sign a paper stating that we can have the use of another car if this car needs more than a day for service?." "Absolutely!" said Mario. "We provide transportation after 2 hours!" I asked again to make sure he understood. However, once we agreed to buy the car and had made out the check, he and Seth, the manager, suddenly would not sign the statement. They totally reneged on Mario's promise. The way we see it, we wasted a lot of time and wound up without a car. In the end, Seth rudely said in a curt, sarcastic tone: "Perhaps we can't do business with you. Have a NICE afternoon!"

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Have dealt with this dealership for many years and always...

Have dealt with this dealership for many years and always considered the Service Dept top notch up until recently. Brought our vehicle that was recently purchased from them back to them for service within 2 weeks of owing it because it had issues. After a couple of hours they indicated they could not find the issues that we were having and we were told bring it too another dealer because it is under warranty. Well I did just that and the other dealer found the issues within less than an hour, the other dealer addressed the issue, ordered the parts to correct the issues and fixed my car! I'm pretty disappointed with Swansons Service dept at this point after being long time customers of their's. Appears they didn't not want to address the issues and passed it off to someone else. Also I would suggest that if you decide to purchase a used vehicle from them, that you take it another mechanic and or service dept and have it checked out. Our vehicle had less than 20,000 miles on it and was 1 yr old and these issues should have been caught if the vechicle had been fully checked out before putting it up for sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

One of the few honest car dealers

I traded in my 2006 Ram 2500 for a low mile 2009 Ram 1500. The salesman was friendly, polite, honest, and down to earth. He talked to me like a friend rather than a customer. When negotiating a price, there was no "back and forth to the manager", I spoke with the manager making the decision. The offer for my trade was fair, as was the new vehicle price. No deceptive add-ons, reasonable fees, and prompt service. Would bring my mother here to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business and kind words.