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Briarwood Ford

(1,183 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–7:00pm
Wednesday 9:00am–6:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–7:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
New (877) 680-9841 (877) 680-9841
Used (866) 417-2425 (866) 417-2425
Service (877) 264-6885 (877) 264-6885

Reviews

(1,183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Briarwood Ford from DealerRater.

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My car wouldn't start, I called Briarwood Ford at 9am had...

My car wouldn't start, I called Briarwood Ford at 9am had the car in at 10. They had a new starter on hand and the car was fixed by 1:30. I have been having my car serviced by Briarwood Ford for about 10-11 years and yet again great service, thank you Andrea.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have serviced my 2000 windstar at Briarwood Ford since...

I have serviced my 2000 windstar at Briarwood Ford since 2000 & I have always used Andrea Kanerva as my service contact/write up person. She has always provided me with the appropriate information that allows me to make good decisions in regard to my v ehicle. Andrea is honest & a pleasure to work with when I need maintenance. She is the attraction for me at Briarwood Ford Service department!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

By far... THE WORST experience with a service department...

By far... THE WORST experience with a service department that I have ever had the displeasure of dealing with. i would never, ever even think about using them or recommending them to anyone. They not only ruined my car the first time they claimed to fix it, they made it worse and more expensive to repair and then when all was said and done, the overall damage that was done to my vehicle was beyond comprehension. DO NOT EVER USE Briarwood Ford Service!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.