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Lithia Ford of Klamath Falls

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (140 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Austin J. Cribbin

The whole experience was PERFECT. The service was performed professionally and on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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F150 owner review

Very pleased with my car buying experience. Excellent sales staff and customer service was tremendous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Buying Experience Ever

I am a Loyal Toyota fan. But this time around I wanted to explore all my options and looked into a Ford F150 XLT. I was amazed at the quality and the ride. That, along with the incentives AND the amount given for my trade in... it was an easy choice to make. In addition, I absolutely loved the way I was treated and the dialogue that ensued. I never felt threatened or pressured. In fact, I had no intentions of even buying that day when I went in, but I felt comfortable and it felt right. I got a lot more truck than I actually wanted or needed... But What the heck. If anyone needs a good salesman and good deal go See Alex Klein. Thank You James Reneau

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Review of experience

Great service and a caring sales person, who made it work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Auto, excellent service

I have bought several vehicles from this dealership in the last five years or so and hope to continue to buy from this dealership as long as they have a person like Kip Phillips, as a salesman. I had never been able to really feel that I could trust the Ford Dealership in the past 30 years. I had been able to buy vehicles in the 70's and 80's from the Ford dealerships in Klamath Falls, where I trusted the salesman and manager very much. For several decades later, I did not buy vehicles from Klamath Falls and went to Lakeview, Or. to buy our rigs, as I did not have good experiences or develop a trust during that time. There has been a long time span before I felt comfortable with buying a vehicle from the Ford dealership in Klamath Falls. I decided to once again try to deal with the Ford Dealership and the last 5 years I have felt comfortable enough to trust the salesmen and hope to continue giving this local dealership my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Owner

We were completely satisfied with our visit to Lithia Ford for a service job on our pickup truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner

I thought Jonathan was very patient and professional. I was happy with my purchase and the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kerry

The sales people were courteous and patient with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Not honest

I went there to purchase F15O. I had car to trade. They reported that the car fax was negative and would not be able to offer value. Not real bright.....as I purchased the car from them six months ago and had them give me a copy of the car fax at the time of purchase. They lost my business for life. I went up the hill purchased a 50k truck at a much better price. I was able to keep my trade as a result of the better price, granted a convertible is not reasonable in klamath.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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bought a new truck!

Great salesmen and staff! great experience! I got a new F-150 ecoboost for a great price! hands down they beat any dealer within 100 miles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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