Jack Madden Ford

Review so far: Normal 20k service & inspection sticker + whatever Ford had indicated for my bronco. Car was picked up at home yesterday morning (that service is nice)....... BUT I still don't have it back 24 hours later. Promised contacts for updates have not happened on time, no one picks up the phone other than the dealer operator, no one is responding to texts currently. Can't even assess the actual work done because it is a total black hole. Right now a total "incomplete" and I am left without any vehicle.

Great dealership, great service and good people. See Clayton Burns he is committed, professional and honest.

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co.

I have owned 6 Fords in my life, and bought a 2023 Ford Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's customer service and related policies and processes have left me speechless and rethinking my position of using Ford products going forward. I got the truck towed to the nearest large Ford dealer, which was Jack Madden Ford. I was told there would be no loaner, that I had to get Ford to authorize a rental. After several back and forth discussions, Ford authorized a rental - but I had to find it and it had to be a Ford vehicle. 2 days later I located the elusive car to rent -as it seems a lot of rental agencies have moved away from the Ford platform. I had to pay for the rental upfront - and Ford was supposed reimburse later. Poor communication, a single-skilled replacement mechanic, numerous other "engine replacements in queue and constant delays resulted in it taking 6 weeks to get my truck back. Imagine if I had to rely on said truck for my income - as the rental reimbursement limit certainly wouldn't have paid for a truck. After my truck was returned, I received zero calls, inquiries or "how the heck are you" touches from anyone in the chain. Then came the rental reimbursement, where I had to deal with a customer advocate and the dealer to get moving. A month later they cut a check, but 3 weeks after they said they cut the check I asked as to where it might be? The customer advocate said to "wait for it." I called the dealer (who cut the check) and they said they sent it to an address where I lived when I was a kid??? Evidently they googled my name and sent it to the first address they found, despite having all of my provided information at least a dozen different ways? Still waiting for a check...and I will state unequivocally that I will not be buying a Ford product or supporting Ford products in the future. Its sad that one the best companies in America has devolved.

They had my car for 20 days before even diagnosing a transmission problem. Jack Madden Ford Service Personnel and Manager Marcello does not return calls (plural). Bad transmission on a car with less than 70K miles?? Huge overpriced estimate. Do not use Jack Madden Ford Service.

Rude people and i feel like their mechanics don't know what they're doing at all.

Worst service, worst diagnostic workup ever! The Jack Madden service center deserves a negative number, not one star. My 23 year old daughter recently took her 2018 Ford 150 4X4 in with an odd electrical issue. One day the truck did not start,totally dead, battery was fine. AAA got the truck running by completing an electrical connection to the solonoid and told her to take it to a Ford dealer for service. The truck was diagnosed with a bad transmission and recommended having the transmission replaced for $10,000! The truck had no history of transmission problems. When we showed up we paid the $189 diagnostic fee and requested the paperwork on the vehicle. There was no paperwork ready. We had to wait nearly 40 minutes for the technician to write up a report form the day before. In the report there was no transmission issue noted on the drive test. There was a bad code for a range sensor in the transmission. The range sensor is a $27 part. It is a labor intensive job that could end up costing about $1,000. When we asked why repairing the range sensor was not recommended (never mind they weren't even going to tell us that this was the issue - only that we had a bad transmission), we were told that one thing could lead to another and in the end the cheaper way to go was to replace the transmission. More than $10,000! We took the truck to a real transmission shop that diagnosed a bad wire but when they started the job realized that it was only a bad electrical connection to the transmission. The truck is fine and we saved $10,000 by not taking the advice of Jack Madden Ford. We will never, ever go back there and neither should anyone else.

Won't ever recommend a dealer who prices vehicles over MSRP when they have the 'opportunity".

If there were negative stars, that's what I would give. I made an appointment to complete warranty work - replace running boards, rear camera, and a little back gate rubber bumper. Dropped the car off at 8:45 as requested. Was not looked at that day. Second day, looked at and needed to wait two weeks to get the part, third day dropped the car off and the work was not completed. THREE DAYS and NOTHING was done.

Buyer beware!!! I highly recommend you shop somewhere else. They are scammers and crooks and won’t stand behind even lemon law. Bought a F250 brought it back within 30 days for two noises in front end they had truck whole week before they even brought it in shop. Bruce was the service advisor. We were never called so I called to be told there was nothing wrong with truck, what we are hearing is normal for this truck, BS!!! Went to pick up truck and was charged 100 deductible three extended warrenty when I shouldn’t have and besides my deductible is only $50. The noise continued to get worse. Brought truck to a certified Ford mechanic and immediately diagnosed the track with bad ball joints, and tie rod to major safety issues I called back the dealer and asked for Bruce was told he no longer works there and Andy is gonna help us and gonnA make this right just leave truck for one day. Dropped truck off Wednesday Thursday afternoon still never received a call, letting us know what they were going to do so I called them to get the runaround and be put on hold. Adam came back to the phone to informed me that the truck hadn’t been brought in yet and he would have a tech bring it in when he got back from lunch. Totally unexceptable! Terrible customer service and liars! At 4 ocklovk I called back to find out what we already knew that ball joints and tie rod and they wanted to put it through our extend warranty!!! No way! Jack madden Ford is responsible not warrenty company or us! This truck was 47K and sold like this and was brought back within 30 days now we are told warranty company won’t pay for rent. They submitted the paperwork which they told me they weren’t gonna do. They were looking to see if the dealership would cover rent and Jack mad and Ford refuses to pay. We are going to pick the truck up and I am taking them to court. Save yourself the expense aggravation and BS of dealing with a horrible business that clearly doesn’t care about customer or reputation. Look at BBB how many complaints they have if u don’t believe me!