Sarat Ford Lincoln

?Where Customers Become Friends? is the motto the we so often hear on the radio, advertising that if you purchase your car from Sarat Ford, they will become your friends. I found out recently that this slogan is far from the truth. My father purchased his third vehicle from Sarat at the end of June and unfortunately passed away 10 weeks later. To our dismay, the salesman had sold my father a car that was too large for my mother and the loan pay off actually had exceeded the value of the car since there was an additional $3000 extended warranty added on to the loan. We were shocked to find that my dad had made such an egregious error in his purchase. I find it hard to believe that any salesman would have in good faith agreed to sell the car that they sold him and an extended warranty on top of it...to a man as ill as my father was when he purchased it. After doing all the math after my dads passing, I felt compelled to reach out to Sarat Ford. I called both Jeff and Jack asking advice from them on what to do since we had never expected this of course, and thought in good faith that they would steer us in the right direction, ie. sell it ourselves, turn it back to the loan company, possibly trade it back to them for a more adaptable car for my mom...something. The loan for the car was astronomical. Well?.surprisingly what do you think happened??? NOTHING!! I never received a call from Jeff after Peggy in service told me she would actually walk over and speak to Jeff herself to tell him about my dad (they all knew him there and thought the world of my father) and said he would certainly call me back. I waited four days and called Jack myself. He was sympathetic to my dad's passing and said that he and Jeff would discuss it and call me back. That was a month ago. I am writing this because I am incredibly disappointed in the sad realization that Sarat is just like every other dealership; They are basically concerned with the sale of the vehicle and the additional cha ching of selling the extended warranty. Please look to another dealership and don?t go to this place. I am completely disheartened.

Your staff was very helpful and the service very good. Ford Focus 2014.

It was my first time at Sarat Ford. My previous car became unsafe and I needed another one quickly. I meandered around on my own on a chilly wet day and was soon in the trailer working with Walter White. He took extra care to get me into a warm building while he went back and forth for keys. I am happy with the car, just a couple little issues that everyone knows about and I am sure will be taken care of. I believe it was Ron that took superb care of me when I went in for my registration and sticker. The dealership is under construction so it is hard to comment on the facilities but the waiting room for repairs is spectacular and I have every hope the whole dealership will be as great when it is done.

MY visit was over two hours. I refused a car wash because I was told it would take additional hour. I was told it took two hours for service because of a back up for inspection stickers. Was it possible to have my car washed because of the back up for inspection stickers? Wallace Watroba

Always great as usual! Service advisors always pleasant yet professional. Job complete when promised. Courtesy shuttle available when needed.

Tricia was as great help. Your service department never disappoints. Thank you Joe

2014 f350 lariat first oil change was great staff was good dispite the construction.

Dropped car off for service, everything went great, thank you.

Service was excellent. Advisor knowledgeable and courteous.e

All A O K Was nice to use your new service area. 50 characters