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Heritage Valley Ford, Inc.

(248 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–5:00pm 8:00am–5:00pm
Saturday 8:00am–4:00pm 7:00am–1:00pm
Sunday Closed Closed

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Reviews

(248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service !

Great service ! Hannah was very pleasant to work with at the service desk. The service department did a great job with the tire rotation and oil change. I will continue to bring my vehicle there for service in the future.

Great service !

Great service ! Hannah was very pleasant to work with at the service desk. The service department did a great job with the tire rotation and oil change. I will continue to bring my vehicle there for service in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Heritage Valley Ford - Putnam and sharing your experience with Hannah and our service team! We look forward to serving you again in the future. Safe travels!

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Organized and efficient salesman, took care of our truck

Organized and efficient salesman, took care of our truck purchase in a few hours, including financing. No pressure, and was willing to negotiate the trade in price. I would recommend Heritage Valley Ford to friends.

Organized and efficient salesman, took care of our truck

Organized and efficient salesman, took care of our truck purchase in a few hours, including financing. No pressure, and was willing to negotiate the trade in price. I would recommend Heritage Valley Ford to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this fantastic feedback about our team! We are thrilled to hear you are so confident in us and would recommend us to others. We hope you enjoy your new vehicle and we hope to see you again at Heritage Valley Ford - Putnam!

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The service department was very good to work with very

The service department was very good to work with very happy with the service we received and on tire purchase

The service department was very good to work with very

The service department was very good to work with very happy with the service we received and on tire purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad you had a positive experience with our team! Thank you from all of us at Heritage Valley Ford - Putnam!

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Excellent service.

Excellent service. My vehicle was serviced on time and everything was explained clearly to me.

Excellent service.

Excellent service. My vehicle was serviced on time and everything was explained clearly to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave Heritage Valley Ford - Putnam this awesome review, thank you!

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A friendly, helpful and competent staff.

A friendly, helpful and competent staff. This was the first time I’ve had to use a driver from the dealership to take me home and then pick me up the next day to retrieve my car. A friendly driver as well.

A friendly, helpful and competent staff.

A friendly, helpful and competent staff. This was the first time I’ve had to use a driver from the dealership to take me home and then pick me up the next day to retrieve my car. A friendly driver as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rit, thank you for sharing your feedback. We're so pleased to hear our team made your service experience comfortable from start to finish. We look forward to working with you again in the future here at Heritage Valley Ford - Putnam!

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Helpful staff, coffee while I waited, easy and convenient

Helpful staff, coffee while I waited, easy and convenient online scheduling. I will be back in the future.

Helpful staff, coffee while I waited, easy and convenient

Helpful staff, coffee while I waited, easy and convenient online scheduling. I will be back in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Danielle, we're pleased to hear you found our team helpful and enjoyed the convenience of online scheduling at Heritage Valley Ford - Putnam. Safe travels until next time!

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Service department was very attentive and helpful in

Service department was very attentive and helpful in regards to my questions about my Mach e. I recommend this dealership.

Service department was very attentive and helpful in

Service department was very attentive and helpful in regards to my questions about my Mach e. I recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for suggesting Heritage Valley Ford - Putnam, Jay! We’re thrilled our service team could answer your questions about your Mustang Mach-E. See you again!

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I was very happy with Heritage Ford and the sales person

I was very happy with Heritage Ford and the sales person Robert who answered all my questions in buying my new Ford maverick. Absolutely love the car.

I was very happy with Heritage Ford and the sales person

I was very happy with Heritage Ford and the sales person Robert who answered all my questions in buying my new Ford maverick. Absolutely love the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Ford Maverick! We're so glad Robert was such a big help. We hope to serve you again in the future. Enjoy the ride! - Heritage Valley Ford - Putnam

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Great service, no pressure dealership.

Great service, no pressure dealership. We recommend these folks. Stop in and see Tim in sales.

Great service, no pressure dealership.

Great service, no pressure dealership. We recommend these folks. Stop in and see Tim in sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Tim & the team here at Heritage Valley Ford - Putnam! We appreciate your support and look forward to seeing you at your next visit!

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I'm very happy with everything that they have had to help

I'm very happy with everything that they have had to help me with so far.

I'm very happy with everything that they have had to help

I'm very happy with everything that they have had to help me with so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave Heritage Valley Ford - Putnam this awesome review, thank you!

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See all 248 reviews