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Heritage Cadillac

(1,195 reviews)
Visit Heritage Cadillac
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 499-5596 (888) 499-5596
Used (888) 840-6810 (888) 840-6810
Service (888) 627-8248 (888) 627-8248

Reviews

(1,195 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Cadillac from DealerRater.

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Oil Change and tire rotation

Michael was clear in all details of my service today at Heritage Cadillac. Everyone is always so courteous and polite. Al my questions and concerns were addressed. I would recommend Heritage Cadillac with our reservation. Thank you Terry Clarke

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Simple, quick and easy process. I was able to get appts...

Simple, quick and easy process. I was able to get appts quickly and the negotiation was painless. Fran was quick to respond to questions and follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Michael in service dept very excellent in his job

Experience has since day one very professional everyone is friendly and always willing to be very helpful also the special gift at the payment center adds a very nice touch

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service

My car was in for an oil change and tire rotation. Friendly greeting and write-up by service manager Michael Ammerman. Work completion time frame promised exceeded expectations. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Mike was awesome.... I will definitely come back for all...

Mike was awesome.... I will definitely come back for all of our service need. Right from the start he made it simple from the phone call to me going in dropping my car off and picking my car up thanks a lot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great Service

Friendly staff all around can get an appointment easily greeted with friendly staff.Not to long of a wait and service dept.keeps you informed of the progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was overly helpful sincere and honest

I left the dealership feeling as though I had won the lottery. Joe Ignaffo is one of the nicest gentlemen to deal with there is. Everyone at Heritage was truly sincere helpful and enjoyable to be around. This crew made buying a new car, which is normally uncomfortable, a truly enjoyable experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good selection of clean used cars competitively priced.

Good customer service and follow-through. Clean dealership with professional staff. Fran and Basil provided first rate service. Matt, in Finance, was professional and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience.

Just bought a 2019 Cadillac XT5. Sales consultant Frank Wadda was great. He was straight forward and didn't give you a lot of B.S. pleasure to have had this experience. Some consultants try to push you and won't negotiate . Frank wanted to make a sales that was right for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic experience in acquiring my first lease. I...

Fantastic experience in acquiring my first lease. I really felt “taken care-of” without the usual pressure you expect when walking into a dealership. Joe I made me feel welcomed and he has a customer for life. Tony and Matt were great as well. Very Happy!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.