Reviews
Best Dealership Around
I just leased another vehicle from Village Ford in Dearborn. The customer service is outstanding, Chuck Fay is the best salesman, he went over and beyond my expectations. This is my third car and I will always return and refer my friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick Lane Service
No Problems. Just took longer than I expected, about 30 minutes longer than the tech indicated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for taking the time to leave us a review, Neil. We understand that there is always room for improvement, so we appreciate your feedback. Take care!
Leasing a Fusion
Good customer service from Lou, very friendly, and I like the shuttle service as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is great that Lou takes such good care of you, Meisam. We hope to be of service to you again! Take care!
Repair service
Excellent service and repair work. Will use again and again. If I had a complaint I would say it took a little longer than anticipated to repair a couple dents.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thank you for sharing your review with us. We appreciate you being understanding to the longer wait as we do try to ensure quality service and satisfaction. We are always happy to assist if you ever need anything else. Take care!
Latest Auto Service Visit
The service write-up man was very helpful in discussing my bill, informing me about needed work, & answering all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donald, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if you have any additional questions about services you received and thank you again for choosing Village Ford!
My Village Ford experience
Great salespeople to work with. I was very pleased with the dealer and the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Village Ford UX
Sales support from Stephen was excellent. I ought this car remotely and it wasasadvertisedand it was simple to buy. Hassle free which made it a better all round experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
windstar
Not sure when you stopped lubing door hinges but mine hasn't been done in a while. For the first time ever after oil change while on my way home xx tire light came on. Don't know if sensor is bad or if you let too much air out. Good thing I wasn't leaving on a trip.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Dealership and Salesperson Reiew
Fantastic experience; dealership clean/welcoming/up-to-date; customer service from salesperson, Lou P., was absolutely perfect - he listened to my needs and put me in a vehicle I am 100% happy with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Linda! We're so glad to hear that we provided you such a fantastic car buying experience! Please let us know if there is ever anything else we can do for you! Safe travels!
very satisfied
I love going to Village Ford for all my auto needs. I can even take my GMC truck to the quicklane for oil changes which makes it nice as they are so close to my home! I service all my childrens and my other vehicle's there (which are all Fords) and I would def recommend purchasing or servicing my vehicles there! Great team of people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the review and the recommendation, Beckie. Please let us know if there is ever anything else we can do for you! Safe travels!