Skip to main content

Monaco Ford

(483 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (860) 968-2153 (860) 968-2153
Used (860) 968-2157 (860) 968-2157
Service (860) 968-2152 (860) 968-2152

Reviews

(483 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Monaco Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Greg Smith in Commercial Truck sales is like no other car

Greg Smith in Commercial Truck sales is like no other car salesperson. I have purchased several new vehicles in the past 30 years, and have never had such a great experience buying a car! Greg certainly knows his product, and is not the typical car salesman, just trying to sell you a vehicle. Greg is not “pushy” at all and is vey attentive throughout the process. When placing my order, Aaron was also great to work with. He spent over an hour with me in the lot and on the computer showing me and explaining the different options available on the Super Duty lineup. Hats Off. to Jim V in finance who was also a true professional! The entire staff at Monaco was great! There is no doubt my next vehicle will be purchased at Monaco !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

KnAlbt527, thank you for taking the time to notice those efforts and for leaving such an awesome review! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

First time buying from Monaco and had a great experience.

First time buying from Monaco and had a great experience. I found that everyone was willing to jump in and help cover when others were busy or out. Found the staff to be friendly, took time to explain all details, and there were no pushy sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Aig, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Excellent transaction from start to finish!

Excellent transaction from start to finish! The vehicle is beautiful! Adrian, Ron, and Jay were kind, patient, and exceptional to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jomo295, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

The Monaco Ford staff is very professional, efficient,

The Monaco Ford staff is very professional, efficient, and friendly. The Monaco family should be proud.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jonny, we appreciate your feedback of our Staff's outstanding service! Please don't hesitate to reach out if there's anything additional we can do for you.

Everyone was helpful, friendly and knowledgeable.

Everyone was helpful, friendly and knowledgeable. Camron was a great salesperson and very attentive. All around great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Masspjm, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

We loved our sales representative buying this new car.

We loved our sales representative buying this new car. We’ve bought 8 cars here in the last 25 years. Service department went down hill after 2020 and never improved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Smith253, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Working with Greg Smith was great.

Working with Greg Smith was great. I would highly recommend him to anybody looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Davehp1, thank you for your kind review; we are happy to pass along your comments to the team here at Monaco Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

Fantastic experience!

Fantastic experience! Was not pressured any point in the process. Sales specialist, Adrian, was extremely knowledgeable, friendly and worked efficiently to get us through the process. 5 Stars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Okkuiper, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Great experirnce, sales team was great and delivery went

Great experirnce, sales team was great and delivery went well, very Happy with the purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Woody, thank you for your kind words and congratulations on your new vehicle! Please let us know if you have any additional questions about services, you received and thank you again for choosing Monaco Ford!

Purchased a new F150 truck from a very professional and

Purchased a new F150 truck from a very professional and efficient salesman. When I went to pick it up they had me out of there in no time and even offered me a couple of free donuts and cup of coffee. What a great exspearance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

John, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!