LaFontaine Toyota

They were friendly and fun while I waited a short time for my service.

My service done very quickly and had the best customer service.

I have bought my last three Hondas at this location. All staff is pleasant from the salesman to the guys in the garage to the cashier. This especially includes Derek Samp, my service rep, who went over and above what some service reps consider customer relations. Even the people waiting for their cars to get serviced were pleasant and that's saying something. I gave it five stars because there weren't six.

Great customer service However this survey keeps saying that there are errors and there are no errors. I may not submit a survey again even thought the service I received was great

I had a very pleasant experience with the oil change mechanic at the LaFontaine Honda service center yesterday. I arrived about 45 minutes early and the service agent took me in early and got started on my car. The car was finished within the hour and the service tech gave me the report on all the wear measurements of the tires and their pressures, the brakes and all the fluids were topped up. This was a wonderful way to drive away and know my car was in great shape for the winter. Thanks for a good job and a friendly and warm experience. Jim Roy

I have been going here for years and continue to receive outstanding customer and repair service! The service professionals are honest and provide quality repairs and maintenance. I highly recommend Lafontaine Honda!!!

Service was courteous, fast and they even washed my car when done!

I visited several different car dealers while selecting the right car in my price range. This dealership was the best as far as friendliness of the sales staff and quickness of helping me select and purchase a 2014 Honda Civic. The purchasing process went smoothly and I was out the door in 2 hrs. Will come back again.

I love that dealership! I bought my 2005 pilot from there and I was hooked! I am a loyal Honda customer and will not buy another make. I bought my 2nd vehicle from there a Honda aacord. I love it! I have been sold on Hondas since 2003 when I bought my first pilot and 2 civics. Never change your quality! Thank you Ha (our wonderful sales person).

I bought a car from Lafontaine (Kia), about a month ago. The sales experience was okay, nothing beyond fair. My sales person was Mike Kraus. I ended up going to Lafontaine, because Kia of Canton didn’t work out for me. The sales person there, didn’t have everything together for me, when I came to purchase the vehicle. So, I took my business elsewhere (and went to Lafontaine). I wanted a duplicate key, so the sales manager told me to come back next week, and they will have it for me. When I came back, I had to wait about a week for them to make the duplicate key, and once it was made I had to wait an hour for it to be programmed to my car. No one told me, that it would take that long. I was just left a voicemail message, stating that my key is ready for me to come pick up. That whole experience wasn‘t good, so when I went to tell my sales person about it. He didn’t seem to care, and basically brushed it off, like it was no big deal. I asked him if I could get a free oil change, in exchange for the issues I had today. His response was, the oil change is only $9.95. So, after that I stop dealing with him, regarding issues I had with the service or my vehicle. I contacted the General manager, and he didn’t seem to care either, he was very condescending. In fact, I told him that he was being condescending, but that didn’t seem to change his attitude. Fast forward a bit to November 22nd, and I notice as I was getting the ice off of my car, that my right hand side front bumper was loosen. So, I called to speak with the sales manager Tom Fraser, but he wasn’t there, so I gave my contact information for the receptionist to give him. He never returned my car, so I drove in today, and took it to service, and had them take a look at it. I was advised by one of the service advisor, that I would need to get the entire bumper repaired. I asked him if he could get Tom to come and take a look at it, and see what he could do. I told him that I didn’t do this, this had to have been sold to me this way. He stated that it wasn’t and that they wouldn’t repair the damages for free. He told me to contact Bob Raidl, the collision estimator. So, I called, and left him a message to contact me. Needless to say. I’m not happy with what I was told, regarding them not repairing the damages for free. So, I called and spoke with the owner Mike Lafontaine, and he was just as awful as the others, that I dealt with. He said, that someone must have hit my car in a parking lot, that is the only way that could have happen. At this point, I am beyond pissed. They just won’t admit, that they sold me a damaged vehicle. He told me to contact Tom next week, and coordinate something with Bob, regarding repairs. He also stated that the whole bumper wouldn’t need to be repaired, just a chip repair of some sort. I stated earlier, the guy from service told me that the whole bumper needed to be repaired. (So, who’s really lying). My advise would be to look for a more honest, dealership. I know that is difficult, considering that used car sales men lie for a living. But, there are other dealerships, that are worth looking at to purchase a vehicle. I would only advise my worst enemy to buy a vehicle from Lafontaine. Keep looking people. Someone else would love to get your business, and treat you fairly.