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Zook Motors, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (53 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (53 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Enjoyable Experience

Zook Motors offered fair prices, good trade-in values and quick transactions

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It was a pleasure doing business with Zook Motors

I was extremely pleased with the entire purchase processed and Zook Motors was wonderful to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Superb Dealership - REALLY!

Excerpt from a letter I wrote to Zook's Owner and Ford Customer Relations commending this EXCELLENT Dealership: I want to sincerely thank you and your staff for all that you have done recently to ultimately place me into the 2008 Mariner. I have dealt with a significant number of large and small automobile and commercial truck dealerships throughout my 45+ year driving career and your levels of support, interest and in insuring my ultimate satisfaction FAR exceeds any past experience! I would like to commend all of your Sales and Service employees who were involved with any aspect of my purchase, I could not have been treated more fairly, with more respect or with more courtesy! You have an excellent dealership ? one which I will happily recommend to others and am looking forward to working with in the future. Thank you again for the superb service you and your staff provided to my wife and I.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kreckel 16 Escape and 16 F-150

Zook Motors is an excellent place to do business. I have purchased 8 vehicles there in the last 10 years and every time I go to Zook Motors I have a great experience. They have gained a customer for life! We are very happy with our new vehicles, and very happy to do business with Zook Motors!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the feedback. It's good to hear our team is living up to the promise of providing fantastic service to our customers.

great

2014 ford escape. excellent service. staff was very helpful and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you had a pleasant experience here at Zook Motors. If you ever need help, just give us a call. Happy motoring!

President/Owner

Zook Motors strives to meet the transportation needs of our family, business and customers, which makes our lives more productive and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car inspection

The service was excellent and the staff awesome. The dealership was very clean and waiting room comfortable. There was coffee available and that's a big plus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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zook motors repair service

Another great repair job! the repaired the back lift door and inspectionThanks, Mark

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words and review, Mark. Feel free to stop by if you need any assistance in the future!

Professional Service

I called and requested service on my truck and replacing all tires. Once the tires were on site I received a call back and quickly scheduled an appointment to have all the work done. I dropped off my truck on Friday so Zooks would have access to it first thing on Saturday morning. I received a call by 10 am that Saturday to let me know the work was done and my truck was ready. They offered to drop off my truck at my house but that was not necessary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for your recommendation of our dealership!

Great Service

I have been a satisfied customer for years. My visit this time was a routine 5,000 mile service call. Everything about my service appointment was fine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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