Reviews
Write a reviewGreat to work with.
Great to work with. I love my car. The process was smooth. This was an out of state buy and, when buying out of state (I have bought out of state quite a bit) you have to make sure the seller tells you everything, pictures, videos, everything. This dealership was so accommodating. Answered all my questions, took pictures for me. Would buy from again. Very honest.
Great to work with.
Great to work with. I love my car. The process was smooth. This was an out of state buy and, when buying out of state (I have bought out of state quite a bit) you have to make sure the seller tells you everything, pictures, videos, everything. This dealership was so accommodating. Answered all my questions, took pictures for me. Would buy from again. Very honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that you love your car and had a smooth buying process with us at Keast Auto Center. We appreciate your recognition of our efforts to provide detailed information and support, especially for an out-of-state purchase. Your satisfaction means a lot to us, and we look forward to assisting you again in the future! Keast Auto Center Team
A vary nice car at a fair price.
A vary nice car at a fair price. Next time I need a car I will go back. Thanks
A vary nice car at a fair price.
A vary nice car at a fair price. Next time I need a car I will go back. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Steven, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Friendly and strives to find the perfect vehicle for are
Friendly and strives to find the perfect vehicle for are needs. We recommend Keast auto to everyone.
Friendly and strives to find the perfect vehicle for are
Friendly and strives to find the perfect vehicle for are needs. We recommend Keast auto to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our son, who is currently in the Navy, asked us to look
Our son, who is currently in the Navy, asked us to look for a reliable car. So, my husband, Tony, has been searching the internet for several weeks. He searched CarGurus, cars.com, autotrader, carmax, etc. He narrowed it down to four, the first was already sold. The next he found on cars.com, autotrader and at Keast Auto Center, Inc. All three had the same price of $14,495. So, he called Keast Auto Center, Inc directly and talked to a salesman, Kirk Jacobsen, who was very nice and helpful. Tony told him how the car was for our son who was in the Navy. They discussed the price, the condition of the car and Kirk text him pictures. Tony and I talked it over and he called Kirk back and said he’d be up first thing the next morning. My husband drove over 350 miles one way to the dealership and was there by 8:15 a.m. He met with Kirk, drove the car, checked it out. Afterwards, he again clarified the price $14, 495 with Kirk. Which was the same price as he had hand written Tony’s name and contact information on. Tony told him he was ready to pay $5,000 cash down on the car to hold it while our son could get his loan from Navy Federal. Kirk went to the sales manager, Brandon Brink, for his approval. He came back to his desk, printed off the car information and price from their website took it back to Brandon. Kirk came back again saying they could not do the deal because the price was wrong. He said the real price is $18,995. Tony expressed that it was advertised in three different spots, cars.com, autotrader and at Keast Auto Center, Inc’s website as $14,495. Tony emphasized the amount of miles he drove that morning, Kirk was extremely sympathetic, but his hands were tied. Tony got the impression Kirk agreed with him that it was unfair. There was no offer to compromise or a gesture of good faith. It was, this is the price, take it or leave it. At which time, being very frustrated with the entire situation Tony promptly left the dealership. Here’s what I want to say, was this a case of bait and switch, false advertisement or just and honest mistake? I guess we’ll never know for sure. Our advise, be aware and beware!
Our son, who is currently in the Navy, asked us to look
Our son, who is currently in the Navy, asked us to look for a reliable car. So, my husband, Tony, has been searching the internet for several weeks. He searched CarGurus, cars.com, autotrader, carmax, etc. He narrowed it down to four, the first was already sold. The next he found on cars.com, autotrader and at Keast Auto Center, Inc. All three had the same price of $14,495. So, he called Keast Auto Center, Inc directly and talked to a salesman, Kirk Jacobsen, who was very nice and helpful. Tony told him how the car was for our son who was in the Navy. They discussed the price, the condition of the car and Kirk text him pictures. Tony and I talked it over and he called Kirk back and said he’d be up first thing the next morning. My husband drove over 350 miles one way to the dealership and was there by 8:15 a.m. He met with Kirk, drove the car, checked it out. Afterwards, he again clarified the price $14, 495 with Kirk. Which was the same price as he had hand written Tony’s name and contact information on. Tony told him he was ready to pay $5,000 cash down on the car to hold it while our son could get his loan from Navy Federal. Kirk went to the sales manager, Brandon Brink, for his approval. He came back to his desk, printed off the car information and price from their website took it back to Brandon. Kirk came back again saying they could not do the deal because the price was wrong. He said the real price is $18,995. Tony expressed that it was advertised in three different spots, cars.com, autotrader and at Keast Auto Center, Inc’s website as $14,495. Tony emphasized the amount of miles he drove that morning, Kirk was extremely sympathetic, but his hands were tied. Tony got the impression Kirk agreed with him that it was unfair. There was no offer to compromise or a gesture of good faith. It was, this is the price, take it or leave it. At which time, being very frustrated with the entire situation Tony promptly left the dealership. Here’s what I want to say, was this a case of bait and switch, false advertisement or just and honest mistake? I guess we’ll never know for sure. Our advise, be aware and beware!
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Unethical with no integrity. I do not recommend!!
Our son, who is currently in the Navy, asked us to look for a reliable car. So, my husband, Tony, has been searching the internet for several weeks. He searched CarGurus, cars.com, autotrader, carmax, etc. He narrowed it down to four, the first was already sold. The next he found on cars.com, autotrader and at Keast Auto Center, Inc. All three had the same price of $14,495. So, he called Keast Auto Center, Inc directly and talked to a salesman, Kirk Jacobsen, who was very nice and helpful. Tony told him how the car was for our son who was in the Navy. They discussed the price, the condition of the car and Kirk text him pictures. Tony and I talked it over and he called Kirk back and said he’d be up first thing the next morning. My husband drove over 350 miles one way to the dealership and was there by 8:15 a.m. He met with Kirk, drove the car, checked it out. Afterwards, he again clarified the price $14, 495 with Kirk. Which was the same price as he had hand written Tony’s name and contact information on. Tony told him he was ready to pay $5,000 cash down on the car to hold it while our son could get his loan from Navy Federal. Kirk went to the sales manager, Brandon Brink, for his approval. He came back to his desk, printed off the car information and price from their website took it back to Brandon. Kirk came back again saying they could not do the deal because the price was wrong. He said the real price is $18,995. Tony expressed that it was advertised in three different spots, cars.com, autotrader and at Keast Auto Center, Inc’s website as $14,495. Tony emphasized the amount of miles he drove that morning, Kirk was extremely sympathetic, but his hands were tied. Tony got the impression Kirk agreed with him that it was unfair. There was no offer to compromise or a gesture of good faith. It was, this is the price, take it or leave it. At which time, being very frustrated with the entire situation Tony promptly left the dealership. Here’s what I want to say, was this a case of bait and switch, false advertisement or just and honest mistake? I guess we’ll never know for sure. Our advise, be aware and beware!
Unethical with no integrity. I do not recommend!!
Our son, who is currently in the Navy, asked us to look for a reliable car. So, my husband, Tony, has been searching the internet for several weeks. He searched CarGurus, cars.com, autotrader, carmax, etc. He narrowed it down to four, the first was already sold. The next he found on cars.com, autotrader and at Keast Auto Center, Inc. All three had the same price of $14,495. So, he called Keast Auto Center, Inc directly and talked to a salesman, Kirk Jacobsen, who was very nice and helpful. Tony told him how the car was for our son who was in the Navy. They discussed the price, the condition of the car and Kirk text him pictures. Tony and I talked it over and he called Kirk back and said he’d be up first thing the next morning. My husband drove over 350 miles one way to the dealership and was there by 8:15 a.m. He met with Kirk, drove the car, checked it out. Afterwards, he again clarified the price $14, 495 with Kirk. Which was the same price as he had hand written Tony’s name and contact information on. Tony told him he was ready to pay $5,000 cash down on the car to hold it while our son could get his loan from Navy Federal. Kirk went to the sales manager, Brandon Brink, for his approval. He came back to his desk, printed off the car information and price from their website took it back to Brandon. Kirk came back again saying they could not do the deal because the price was wrong. He said the real price is $18,995. Tony expressed that it was advertised in three different spots, cars.com, autotrader and at Keast Auto Center, Inc’s website as $14,495. Tony emphasized the amount of miles he drove that morning, Kirk was extremely sympathetic, but his hands were tied. Tony got the impression Kirk agreed with him that it was unfair. There was no offer to compromise or a gesture of good faith. It was, this is the price, take it or leave it. At which time, being very frustrated with the entire situation Tony promptly left the dealership. Here’s what I want to say, was this a case of bait and switch, false advertisement or just and honest mistake? I guess we’ll never know for sure. Our advise, be aware and beware!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Connie, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (712) 755-2116 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
2018 Chevy Trax
Excellent. Jose is the best! I was met with a smile. The car was taken care of promptly. The bookkeeper was nice. I visited with a salesman about possibly trading in my car. He explained some things about another brand I didn't know but was considering.
2018 Chevy Trax
Excellent. Jose is the best! I was met with a smile. The car was taken care of promptly. The bookkeeper was nice. I visited with a salesman about possibly trading in my car. He explained some things about another brand I didn't know but was considering.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, we're pleased to hear everything was completed to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. We hope you have a great day.
New truck purchase
Enjoyed my experience here. Jim was my salesman. Very friendly environment without all the typical pushy dealership gimmicks to get you in the hot seat. They also didn't try and push a whole lot of extras on the back end either. I will shop here again when the time comes.
New truck purchase
Enjoyed my experience here. Jim was my salesman. Very friendly environment without all the typical pushy dealership gimmicks to get you in the hot seat. They also didn't try and push a whole lot of extras on the back end either. I will shop here again when the time comes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They were supposed To call me back. Never did. I called...
They were supposed To call me back. Never did. I called them. They never had car!! False advertising. Disappointed!! What else can I say!!! Nothing
They were supposed To call me back. Never did. I called...
They were supposed To call me back. Never did. I called them. They never had car!! False advertising. Disappointed!! What else can I say!!! Nothing
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Buyer
Excellent Service, we were not hounded while looking, we went in and Mr Scheben and he was wonderful, we had an awesome experience with the finance dept as well
Buyer
Excellent Service, we were not hounded while looking, we went in and Mr Scheben and he was wonderful, we had an awesome experience with the finance dept as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Keast Auto Center Team
Keast Auto Center
Keast Auto Center communicates well and makes the purchase experience personal and smooth!
Keast Auto Center
Keast Auto Center communicates well and makes the purchase experience personal and smooth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Mark! At Keast Auto Center, we work very hard to provide each of our customers with a personalized and hassle-free experience. We're glad to hear we delivered such a great experience. Don't hesitate to contact us if there is anything else we can do for you. Keast Auto Center Team