Reviews
Great experience buying from Webb Ford.
Great experience buying from Webb Ford. In Highland, In Great salesman, Kevin Hassellof. This not my first time buying from them. The service techs are the best. My family always goes here and we recommend them to our friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Webb Ford, Inc.! Feel free to reach out to us if you need anything. Have a wonderful day.
Service manager helped assess the problem correctly, we
Service manager helped assess the problem correctly, we test drove the vehicle together to find out the problem. The repair required multiple visits to complete successfully.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Elliot, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Prompt,friendly, and Professional service.
Prompt,friendly, and Professional service. I will continue to have my car serviced at this establishment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!
Webb Ford was great to work with.
Webb Ford was great to work with. They greeted us when we got there and made sure we were comfortable. They made sure to help us understand the vehicle we were purchasing and made sure to answer all of our questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I bought a new ford bronco in 2022.
I bought a new ford bronco in 2022. I bring it to highland web ford for maintenance. The bronco now has 42k miles on it and nothing but mechanical issues. When I asked the Robert in the service department why a Bronco bought brand new and now only has 42k miles on it, is a lemon he became very argumentative with me and letting trying to tell me that it was a good vehicle. Every time I tried to say something he would simply talk over me. He was extremely rude and I finally had to explain to Robert that it’s my vehicle and that I’m entitled to my opinion. I was so frustrated with continuing to put money into this vehicle that I was getting ready to trade it in for a new explorer right then and there, however after dealing with Robert in the service department I decided not to. I will take my Bronco and trade it somewhere else.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Will, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (219) 924-3400 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
My salesperson was in training.
My salesperson was in training. I did not mind that she is still learning. She did an excellent job and they all worked together in order to make my experience speedy and smooth.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bryan, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is anything else we can do for you; we are more than happy to help!
We test drove the 2024 Ford Escape with Kaleb.
We test drove the 2024 Ford Escape with Kaleb. It handled great. I did the paperwork and left with my new 2024 Ford Escape.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Cheryl, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Took my truck for service.
Took my truck for service. Paid 800$ for something that didn't fix the problem. Their reco is new engine, and couldn't tell me what was wrong.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, we are so disappointed to learn of this situation you have described. If you’d like to discuss this matter with one of our staff members, please give us a call at (219) 924-3400 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
Thanks Steve for taking care of the problems that I had
Thanks Steve for taking care of the problems that I had when my vehicle was delivered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Kim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Exceptional service always.
Exceptional service always. Have been using Webb for 11 years. Would recommend anyone to take their vehicle here for service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Francine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!