Middletown Chevrolet

Starting with Stanley, working with the team was pleasant. Repeated phone calls after the first visit were unnecessary. Stanley found us something we liked, management gave us a price we were comfortable with. The registration process was smooth. We made an extra unnecessary trip with insurance information which turned out not to be needed until we arrived to finalize & pick up the car. First time purchase here, first new car in 38 years, so unfamiliar territory for us but overall things went well for us.

⭐️⭐️⭐️⭐️⭐️ Honest, Caring, and Truly One of a Kind Stanley, at 84, has served our family for years with honesty, dedication, and genuine care. He listens to your needs, finds the best deals his company offers, and always makes you feel like family. He’s the first—and only—person we trust when buying a Chevrolet. A true gem in the car business.

Stanley did an outstanding job of putting me the right truck at a reasonable price. No pressure tactics or gimmicks!

We just purchased a 2026 Equinox from Stanley at Middletown Chevrolet. This is the third vehicle we purchased from him and it's like visiting an old friend. No pressure, no sales pitch, just knowledgeable assistance, making the buying process a pleasure. We hope that Stanley is still there when it's time for our next one! The McGuires in Middletown.

Buyer Beware! I purchased a used Ford vehicle from Key Chevrolet and was sold their 3rd party warranty. Was told it was their best warranty they offer and the vehicle was covered bumper to bumper with the exception of normal wear and tear and that I would only be responsible for the $100 deductible per event. When asked if I could bring it to a Ford dealership closer to home, they said absolutely, the warranty is accepted at all dealerships nationwide. With that being said, my vehicle has a transmission issue and the driver's side heated seat is not working. The Ford dealership contacted the warranty company and was told the heated seats weee not covered and basically that they only pay a certain rate and that they had to reuse the old nuts and bolts for the transmission not new ones. WHAT! Whoever heard of such a thing. They were also not fully covering the transmission repair. This is a mechanical issue not normal wear and tear. I contacted Key Chevrolet regarding this issue because I purchased their "best warranty they offer" and was told that I would only be responsible for my $100 deductible per event and that is why I purchased the extended warranty when buying the vehicle from them. I told them that they should stand by a warranty that they sell. When it was sold to me I asked numerous times about different possible things that could occur and if they were covered, including transmission and heated seats and was told yes, absolutely you would just be responsible for the $100 deductible. Well that is completely false since I am now not only responsible for my $100 deductible but an additional $793 that the warranty company will not cover. This is a total misrepresentation of a product that was sold to me by them. Their response was basically too bad so add that's the way it is. If you don't like it you can cancel the warranty and get a prorated amount back. Really, exactly what kind of response is that!!! So I should get a prorated amount back and owe more money?! When you sell people something be honest with them and tell them exactly what they are getting! I want other people to know this so they do not have to go through what I am going through. This is absolutely unacceptable!

The general manager Ben is not a good person. After my test drive the salesman Joe (great guy) told Ben about the concern with the truck brakes Ben said it was just water from it sitting out in the lot and would look at it. I bought the truck on 9/4/25 brought it back less then a week later with concerns including the brakes. Was told by service the rotars were a bit warped which was causing the pulsating when applied. Ben refused to cover the rotars knowing the concern have been previously mentioned he also refused to respond to my email. Now I?m stuck having to pay out of pocket on something that had nothing to do with me! I will NOT be returning unfortunately I actually had high hopes and was planning on more business at this place for thanks to BEN I?m all set moving forward. MAJE SURE YOU GUYS GET A WRITTEN ?TO DO? list prior to signing!

customer with this dealer ship for 15 years or more very good,for sales and service.

Not happy with the customer service Im getting 2 months after I purchased my vehicle from this dealership. I bought a truck about two months ago from here. I purchased gap coverage and an extended warranty. I wasn’t given any documents relating to either. Ive been calling to get those documents for three weeks now and can barely get the time of day from anybody there. The funny part is when I originally said I may be in to look at the car, I got about roughly 7-10 high pressure sales calls within about 30 minutes from the salesman Joe Wolfer and the sales manager Ben. Guess once the customer signs on the line they aren’t interested in talking anymore. After calling multiple times a day to get all my documents relating to the gap coverage and extended warranty all I have to show for it is a couple of screenshots that show about half the cover of what looks like a pamphlet and the first paragraph of the gap coverage sales contract. On top of all this, I just went to get my first oil change and it took my mechanic 30 min to remove the oil plug and another thirty to try and unsuccessfully put it back. Luckily he had one on hand that worked. He then told me I have a rear seal leaking and need to replace my oil pan. Not sure how their service department didn't catch leaking oil? Most likely a rush job since they had just got the vehicle in and could potentially push it right out the door. Also a rush job on the cleaning detail. Not to mention my muffler is being held up by a chain and metal strapping because the mount broke at the weld. Also, when I was getting off the highway a couple weeks ago, the transmission made a very hard shift and suddenly my speedometer just dropped to 0mph while I was still moving, the airbag warning light came on and my dashboard info went blank. I just spoke to Mike, their other sales manager. He guaranteed that Nej, their finance specialist would call me back about the warranty before they closed at 7:30 tonight. Its now 7:40 and I didn't hear from anybody. In fact I called at 7:20 and I’m pretty sure Nej canceled my call. I’ve bought from many dealers before have never experienced such a lack of caring from any other one.

During my search for a new Chevy (I had the GM card with $8000 off a new vehicle) I found that certain dealerships were friendlier and more helpful than others. I was pleased with the interaction of sales and service at Middletown Chevrolet (Key) especially after being cut down by another salesman at another Chevy Dealership - will NEVER go back there ever. Mike in Sales, Devin/Josh in service are definitely great reps of the company. Both the purchase of my 2025 2RS Trax and first service went very well. It was a quality experience of which I am very happy!

I have purchased multiple vehicles here in the past, and my experiences continue to be very positive. Going from a work from home job to having to drive to an office put a change on my vehicle needs so I went in to explore if getting into an EV Silverado was feasible (from a 2500 I also got there). I worked with Joe Wolfer, whom I've worked with in the past and very closely with the new GM Ben, and the Managing Partner/Owner Bobbie Stevens. I can't speak highly enough of all of them; they made sure I got into what I wanted to, in my budget and provided yet another excellent buying experience. The staff here is very easy to talk to, not pushy at all, and genuinely want to make the experience as great as they can for their customers. I have also had great experiences with their parts and service department (kudos to Josh and Devin!). I'd recommend Chevrolet of Middletown (formerly Key Chevrolet) to anyone looking for a new vehicle and ask for Joe! On that note, I'd also highly recommend the Silverado EV; this truck is a beast; super comfortable, quiet ride, fast and fun to drive and all while able to do "pickup" things!