Reviews
Henricks, Dodge
Could not fill the gas tank. Terry Henricks Dodge repaired problem. Dylan Novak made sure repairs were done right and I felt he want above his job description to make this happen
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
burkhart72@gmail.com
Absolutely no complaints. Megan in the service department was just wonderful. She took very good care of us in a very timely fashion. Would definitely recommend the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sue, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
My Experience
The purchase experience was a good one! and ever since they have treated me very well. Infact I will say that I am treated great!! They listen to me, even tho I do not know much about cars ... they take my concerns seriously, and I have received wonderful help .... I will continue to do business with this company and this dealership and this salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Pamela, thank you so much for your positive comments about Terry Henricks Chrysler Dodge Jeep Ram! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Terry Henricks Chrysler Dodge Jeep Ram!
Service
Terry Hendricks Chrysler employees are always friendly and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cynthia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
weeze@bright.net
Oil change was preformed quickly. Dealer also recommended rotating the tires at the time of all oil changes. I will be returning in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Cheryl, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Repair
Very good, even gave us a car to use while ours was being repaired
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Charles, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Owner
Parker was a remarkable 19 yr old professional!!! Will recommend him!!!!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Henricks Chrysler Dodge Jeep Ram! Thanks for the recommendation, and have an amazing day!
Car repair
Got a car had 15000,miles on it,had a shake in front in told me wasn't anything wrong with it so went out an got new tires ,still a shake in front ,took it to my machanic, at barneys,told me he felt it ,thought it was tire out off balance,so made an appointment agian at henricks,they looked at it,told my wife it's because I got cheap tires,sorry but you most have got cheap tires also ,cause it's still doing the same thing it was doing when I got it,so if it did so when I got an still doing the same after I put tires on,well let's see what is it,been hearing lots of complaints on the service dept,at both locations.if the car has 15,000 miles on it the sterring wheel shouldn't shake ty
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Cliff, Thanks for your review. With a little more information, last name(?), it would help to get to the bottom of this issue. We would like to work towards a resolution, so if you are willing, please reach out to us at (419) 445-2576 to discuss this further.
Service on Pacifica
Everyone I came in contact with was friendly. Service on Pacifica was done timely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Luann, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Warranty repair
Scheduled warranty repair work on my 2011 Jeep grand cherokee limited. The work was done in less time than what I was told.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!