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Joyce Buick GMC

(278 reviews)
Visit Joyce Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (440) 695-2081 (440) 695-2081
Used (440) 517-2343 (440) 517-2343
Service (440) 695-2049 (440) 695-2049

Reviews

(278 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best experience ever

We have bought many cars from many different dealerships. None compared to this positive experience. Tony and everyone we encountered were awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Followup service after my purchase

Great service experience! The mechanic / technician took t5rhe time to explain what changes / improvements my car now has over vehicles I've owned in the past.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, prompt and thorough

Jon, the service manager was more than helpful. He arranged for a towtruck pickup of my Terrain which would not start and then completed the diagnostics and repair (new battery) in less than a day and all at no cost to me since it was under warranty. Excellent professional "transaction" Thanks for your help and support.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Client Experience

Kate Rutt was great to work with. She guided me through this painless process. Her whole team, finance & technology review, were great as well. Looking forward to doing business again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful team and great facilities.

Karl did a wonderful job of working with us and was extremely professional and polite throughout the entire process. He was also sensitive to our time constraints and was able to work quickly to complete everything. Everyone else in the office was also very friendly and engaging.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service my vehicle

Everyone always says hello. It is refreshing as they are very upbeat. They go out of their way to make the experience enjoyable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Negotiations

Couteous, right to the point. No Games. Explain differences, Negotiate without causing delays or wasting my time. Finance was explain and lowest interest rate was found.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service and Recommendations!

Brooke continues to impress me! She has changed my negative opinion regarding the Customer Service Department from the last few times I have had the pleasure of dealing with her. True customer service skills. I have the trust back in Joyce's service dept now! Love my new tires too - thank you for the recommendation and assisting me with my rebate paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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good service

they were very helpful gave me loaner due to they did not have tire to fit my car also had to get OK about insurance on tires

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Comfortable, Clean, Friendly, and great coffee!

I have always had a great experience when bringing my vehicles in for service. The woman who take care of the service appt. are always nice and seem to enjoy their work, which must mean that Joyce Buick is a great place to work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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