Reviews
Woud NOT EVER buy from again....
would never buy from again ...will not stand with there word...do not reveal flaws on vehicle bought a total Lemon on they say basically OH well
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
John, please give our service manager, Joe Zawada, or our used car manager, Jim Williams to discuss your concerns. We would need the vehicle information to research your issues. We look forward to resolving any open issues with your purchase.
Fantastic service
Eriksen?s has always provided us with awesome and honest customer service. In fact I returned to Eriksen?s for repairs when the local dealership here in Pennsylvania was not honest with me regarding the needed repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Kimberly. We are always glad to see you! Sorry you had to take the drive out to see us to get your concerns corrected. Have a great day!
car repair
very nice work over all got me in and out in short time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scott, We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Eriksen Chevrolet and we hope to see you again.
Buick Enclave
The service department is always friendly & helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear you found our staff was so friendly and helpful Lamont! If you have any further questions, please give us a call. We're always happy to help!
Great help!
Mark S helped get our used traverce fixed and lent us a loaner car! He was caring and met our needs! Def getting another car from them soon! Mahalo Mark S!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maya, Thank you so much for your kind review; we are happy to pass along your comments to Mark here at Eriksen Chevrolet!
Not satisfied with repairs
I recently went in to get my vehicle repaired after the service light came on in my car. They diagnosed the problem and assured me that the was the cause of the problems I was having with the vehicle. The cost came out to about $850 dollars and they assured me that this broken part was what was causing the issues. I had it replaced and a week later I?m having the same problems. I will be going in again to have it looked at but I feel that this is the responsibility of the repairmen as they assured me that the problem would be fixed. $800 dollars is a lot to pay for no improvement in my vehicle.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maria, with 147,000 miles on your vehicle you can encounter multiple failure points during a repair. When we scanned your vehicle for codes it told us what was bad. After correcting it the light went off and we delivered the Equinox back to you. It seemed as thought he problem was solved. Now it has thrown another code as it appears you had multiple problems with the vehicle. As noted earlier, a higher mileage vehicle can have multiple issues wrong with it. Our service manager, Joe will reach out to you to see what we can do to accomodate you.
Tire rotation
2 tire rotations and left with 1 different lugnut each time. Problem is, my tire iron doesn't fit them so with a flat tire, I would have been screwed. Where are my originals? Not to mention, I was told a stud would need to be replaced meaning the axle would have to be pulled. When I informed them that they were the only people who ever removed my wheels so they were responsible, they were MIRACULOUSLY able to make it work. I brought it to their attention and my car was the only one not washed after service and my oil change reminder was not reprogrammed. Guess they didn't like my honesty. Not going back.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
In reviewing our records we show a lug nut replacement in May of 2016 due to a cracked lug. While we aren't able to confirm the information regarding the stud, we will use this in training to ensure proper procedures in the future. We have spoken with the customer and let him know that while we do offer free car washes with every service, from time to time a wash is missed. He is welcome to stop by any time and we will be happy to wash his vehicle. We apologize for any inconvenience and welcome him back for future service.
Great service
This was a nice, clean facility. I was there for my first service and everyone I encountered was very nice. The waiting room was comfortable with fresh baked cookies. The service writer came and checked me out at the cashier. My car was cleaned and parked inside when it was time for me to leave. It was a perfect, qui CC experience.chevy fan
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We always love another chevy fan!
2018 Chevy Traverse
Our dealer was excellent. He took the time to explained the difference between leasing and buying. He took us outside to show us how different colors looked on the cars and to let us compare the different body styles. He was patient and not pushy with us while we decided what extras we really wanted. He searched many dealers around the area to find the exact car that we wanted even though we weren't for sure about buying yet. When we did decide to buy, he did everything he could to get us any discounts. He even convinced them to pay for our car to be trucked in from a different dealership. He then came in on his day off when our car came in. He took four hours out of his own time to make sure that the purchase went smooth. He also made sure that we knew everything about the car before we drove away and that we were completey satisfied with our new purchase. Even the owner of Ericksens came out to shake our hands and congratulate us on our new car. We will return and recommend this dealership to all of our acquaintances.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Megan and Dan, thank you for your kind review; we are happy to pass along your comments to the team here at Eriksen Chevrolet! Enjoy your new Traverse.
Proshopper
Great people to do business with! I shopped all over and they had the best deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tom, we are so pleased you enjoyed your visit to Eriksen Chevrolet, and that we were able to save you some money on your new vehicle! We look forward to seeing you again!