Reviews
Professional and technical / they went above to get my
Professional and technical / they went above to get my deal done . Very helpful and nice to work with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
George, Thanks for your feedback on your recent visit to Ken Ganley Ford West. I'm glad to hear that C.J. was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Great service at a convenient location.
Great service at a convenient location. Nick in the service department was great to work with!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Nick, Carlyle, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Once a time was scheduled the work was done in the time
Once a time was scheduled the work was done in the time frame. Received a call to let me know that parts would need to be ordered and rescheduled to complete the repair
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!
Won't own up to damage done to vehicle.
Won't own up to damage done to vehicle. I won't be here anymore
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They tore the window tint on my driver's window and said they didn't do it.
I will never return to that dealership
Easy to work with.
Easy to work with. Solved the problem. Provided a ride so I wouldn’t have to sit and wait
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sam, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Hi Sam, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I love my new car!
Didn't expect to buy a car that day, but couldn't refuse the offer. Didn't take all day and the dealer was very direct and answered all of my questions, which I'm satisfied.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sybil, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
They were very informative.
They were very informative. My car was serviced in a timely fashion. I was happy with my experience.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Always helpful and very kind when i need something fixed
Always helpful and very kind when i need something fixed or help with my truck
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!
Truck was brought in for check engine light.
Truck was brought in for check engine light. Was told it needed over $1800.00 worth of work. Took it to another place for a second opinion, it needs a battery for $150.00 dollars. I think you people are close to being scammers. I will never bring a vehicle in for service or buy a car from Ganley again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Kerri, when your 2014 Ford F-150 with 93,000 miles was at our service center, we diagnosed the vehicle with several diagnostic trouble codes which is why we recommended $1,800 worth of repairs. Often time if you replace a battery, it will clear out codes on the vehicle and then once the vehicle goes through several drive cycles, the lights and codes usually come back on. If / when your lights come back on, we would be happy to have you bring your truck back in and hook it up to our diag machine for free of charge. Thanks!
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
It was cleared prior to replacing battery. All problems highlighted by your service department were gone over with a fine tooth comb and found to be good
Very knowledgeable and friendly staff.
Very knowledgeable and friendly staff. Dave answered all my questions and was very helpful! Great experience overall.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Dave and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.