Colonial Ford

The staff was very courteous and helpful during my recent service call.

I was in and out within 40 minutes for an oil change, wiper replacement, and a service check. Everyone was super friendly and made it a quick and easy visit. If I had to make one recommendation, it would be to implement a desk to check-in or a greeter on the service center floor, rather than inside an office.

I brought my car in for service. Unfortunately I did not read my bill before I had left. They had rotated my tires and discovered that I had a nail in one of my tires. I called when I got home and asked why I wasn't told about this while I was there. I was told that they are not allowed by remove them that I would have to go to a gas station. I think there needs to be more communication between the service technicians and the customer.

I appreciated that the service took exactly as long as I'd been told it would take. But I was most appreciative of being told that because I had a free oil change and a credit to my account, there was no charge for this particular service. It was so nice to be told this without my having to ask or to remind.

Service and 3 recalls taken care of. No loaner vehicles so I had to wait. Not ideal. Also, thought I was not going to be waiting, but I was going to be. Mix up in communication. Could be I was not clear enough. Took longer than expected. Overall, good but not great.

My Ford Escape was in for service and as always the service staff was there to help - they treat you very well, always explaining what is needed or what can wait. Most of all they don't talk down to you, and for that I do appreciate them. This is yet another reason when it's time I will be getting another Ford.

Super work and very courteous We s Always take our cars to colnial and will continue to do so.

I have not been in for service from a dealership in quite some time. I have purchased 27 fords in the last 26 years and the service I received from Colonial was by far the best ever from a dealership. Your check in system was excellent. Thank you. Say hi to Mark P. Paul Hiro

Went to colonial ford to get a "check air suspension" light fixed. Had my car for 4 days. They didn't keep me updated on the repairs even after i called numerous times to call me back about how much the repairs would be. Finally called me on the fourth day saying my vehicle was fixed, this all the while i had no idea what was diagnosed wrong with my car or how much it was to fix. Turns out it was a hefty bill which i found out when i went to pick up my vehicle. Thought the problem was fixed but when i drove my vehicle around for about a week the "check air suspension' light came back on. Will never use this facility again.

Everyone was helpful and courteous. They thru in a oil change for free. They're the best!