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2023 state dealer award
View 11 awards
2023 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Reviews

(1,607 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan Of North Olmsted from DealerRater.

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Honest and quite reasonable service department

The service and reputation at this dealship was such that I brought my 2016 Infiniti there for service. This was in lieu of the actual, local Infiniti dealership I bought my vehicle from (Near the Airport). This tells you all you need to know. My next vehicle will also be from Nissan of North Olmsted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always fast, fair and excellent

This is by far the best service department in all of greater Cleveland. Always fair, always honest and always excellent. No one can touch them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My third lease

Mike Becker had called me on the phone with great incentives to turn in my lease a little early. When I went in for my appointment everything was ready. My appointment went very fast and smooth, and as always Mike is a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Service

It was nice being told that an appointment was not necessary, AND being taken care of in an expeditious manner. It is important that vehicles get the best maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Good Service, Tolerable Wait Time

I have been going to Big Nissan since 2007 when I purchased my first Altima. Currently, I own a 2014 and continue to travel from Brunswick to North Olmsted for service. I believe they run an honest shop and for a dealership, I believe you will find their pricing is close to that of local auto shops who do not necessarily carry genuine Nissan parts.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Big Nissan is huge in service

Service was started at the scheduled time, and was done when promised. What else can you ask for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Leasing experience

Great customer service, and a very quick and smooth negotiation. David was attentive to my requests and made the experience great. This was my second purchase from this location, and each time I worked with Mr. Long. He is very professional and detail oriented. I will continue to work with him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Service

Cory was awesome and very helpful! He explained everything well. I was in and out added on an oil change and tire rotation. Done within an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My first lease

Jeff Stein was friendly, knowledgeable and professional both on the phone and in person. The lease terms when I arrived at the dealership were the same terms that he explained over the phone. He showed me the differences between the Rogue and Rogue Sport and found me the vehicle to meet my needs. It was a positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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mrs linda grupe

brought my car in for an oil change and tire rotation. waited less than the 1/2 hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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