Brewster Ford

Micheal Rose was great to deal with very helpful on showing me everything with the truck and very helpful with the delivery of the truck thank you again

Recently I visited Brewster Ford in search of a used pickup truck and had the pleasure of meeting and working with Michael Rose. Although my budget was lower than the class of truck I was seeking, Michael worked every available option to find the right fit. Michael was in constant contact throughout the search and made the process simple and enjoyable. In the end I didn't purchase a vehicle because it had become abundantly clear that what I was asking for was not feasible. I was in a 50k market with a 25k budget however, Michael has continued to stay in contact and has offered assistance if needed in the future. Michael is a professional who I would highly recommend if you're planning on purchasing a new or used vehicle.

In September of 2024 I bought my Mach-E in for service (the batteries had a problem). The service department informed me they accidentally dropped my car off the lift and damaged the door. They told me to go to a local body shop and get it repaired and they would cover it. I called the body shop and they said they'd need the car for at least a few days so I should call Brewster Ford for a loaner car. Over the past several months, I've been trying to get the new service manager at Brewster Ford to return my call to discuss. Every time I call, I get "She's on a call right now. She'll call you right back." I'm still waiting. I see this as a common theme on reviews. I just called them one final time. They said after asking me several questions and putting me on hold several minutes "It turns out she's not here today and she'll call you on Monday." I told them is there anyone there who can just give me a loaner? The service rep rudely said he can't just give me a loaner because no one there knows what this is about and the service manager doesn't know what this is about (how did he know that if she wasn't there?). I said incorrect. I was told she was aware of this on a previous call. And... this isn't documented? I told him if I don't hear from her on Monday, I'm going to review them online accordingly. The service rep said "I can't even be on the phone if you're threatening me." I said me giving you a fair review is threatening you? And he said "Yes." I guess it's time for legal action as they have not been able to fix the car they damaged. I am busy with work and kids. I don't have time for this. This is the kind of trouble you can expect with dealing with Ford of Brewster NY. You have been warned.

I had a very positive experience purchasing my Ford Bronco and the salesman Michael Rose was wonderful very impressed with his professionalism and how fast things got done I will highly recommend Brewster Ford And Michael Rose

I have to say that this was the best car buying experience that I’ve ever had. After visiting several dealerships in lower WestChester and getting horrible customer service Brewster ford was recommend by a friend. I made one call and two hours later I was sitting in front on Michael Rose. He was very easy to work with, explained all my options, found my that day and made the deal within an hour. I would highly recommend Michael and the Brewster ford/Voltz auto team for the exceptional customer service.

Excellent process from initial outreach to visiting and test driving to purchasing and financing. Tim and Brian were both excellent.

Micheal and the entire team at Brewster Fors were absolutely amazing; as well as entertaining!! The anre extremely honest and reputable! I highly recommend anyone interested in buying a car to visit their showroom!! Great car and great experience!!

Took a while. But my mustang is up and running. New enjine. Stephen and the rest of the crew. Are very pleasant and professional Thanks for getting me back on the road again

Great people and very helpful in the purchase of a new truck thank you guys

I purchased my 2022 Durango from Brewster ford and I will absolutely admit that the process was smooth, Micheal Rose was awesome to deal with and was there for me through the car buying process. After driving 2 hours to get to the dealership where I live I was tired so I really didn’t take the car out for a test drive or spend a lot of time looking at every detail of it, again being in the car driving for two hours took some of my patience to fully inspect the car. Couple days after sitting with the car I noticed two things , 1) the driver window motor makes a sound when closing the window, not really an issue cause I’m sure mopar warranty will fix it, But 2) the top corner of the screen was damaged, I reached out the Micheal and again, he was great about looking into it for me but after checking with his team he said he was sorry but there is nothing they can do to fix it. I guess I was hoping Brewster Ford would take care of it since it was a issue before I got the car and I wasn’t made aware of it, again more my fault for not spending more time with the car and inspecting it. Overall all , great experience buying the car, I love my new car , just make sure you take your time looking over any car you buy there. In fairness to them, they prob didn’t even notice it after they inspected it for sale.