Mike Savoie Chevrolet

Well done. Very speedy. Well organized. Simple. Need I say more?

Kathy McFarland gave me excellent service. She made the process seamless and easy. I haven’t had to purchase a car for 21 years and Kathy was so supportive and helpful! Thank you so much for your caring support and service. I leased a 2019 Chevy Equinox. My first time ever leasing a car.

I just had service work done but they were very professional and got the job done ahead of schedule.

I have always been completely satisfied with service. Never pressured to do more than necessary. Very timely with rides from service area to my destination. Never disappointed with service.

I have dealt with Mike Savoie Chevrolet on two occasions with my 2017 Malibu and both times was very pleased with excellent service, very friendly people who went out of their way to accommodate me and get my car serviced in a timely manner! I highly recommend them!

All smooooth! Fast and efficient! Whether an oil change or a major repair, Mike Savoie always does a great job! Thanks!

I was very pleased with agent Bob Morris at Mike Savoie Chevrolet Troy MI, he was a real people person which made buying my used car a GREAT!!! experience. Bob made sure everything important was clear and to the point on the purchase my car. When I picked up my car it looked wonderful from front to back and Bob really went the 9 yards!!!!!! I would recommend to everyone that Agent Bob Morris is the guy to handle your vehicle sale.

I called the service department because a light was out on my newly leased vehicle and spoke to Brandon. When I tried to make an appointment and without any explanation Brandon demanded the vehicle needed to be brought in sooner and I had to leave it at the dealership. Really??? Being that I work full time and don’t have the luxury of leaving at any time I asked to speak to someone else so I could understand their process more clearly. The second gentleman on the phone (unfortunately I cannot remember his name) was much more friendly and explained why they needed the car for a few hours. Please Mike Savoie, give Brandon some etiquette training. You are not the only dealership around and etiquette goes a really long way.

Horrible experience at Mike Savoie Chevrolet. My first experiences were not bad and this review would have been much more positive until I started to get misinformed and talked down to by service reps. I came to the service center on 9-12-17. I had an engine light on and brought it in for service. I also requested an oil change (which included tire rotation). Once I arrived I was informed of an ignition switch recall. I ended up agreeing to getting that service completed as well. They said it should take a day. I was given a courtesy vehicle in the meantime. 9-14-17 at 4:30 pm ( Shop closes at 6) Rachel had called to let me know my car was ready for pick-up. I was in Detroit for work and there was no way I would get there in time with rush hour. 9-15-17 I return to the service shop at around noon to return and pick-up my vehicle. I go to pay for my balance and the girls hand me back my keys. The keys they handed back were the same as the one I had dropped off ( with the recall there should have been a new set of key created) I was then informed on 9-15-17, 2 days after I dropped off my vehicle for service, that they had to order a key. Rachel had told me that they would call when the new keys got in and I could just swing by to pick them up. 9-17: I noticed my car pulling hard to the right, after tire rotation… Talked to “Paul” in the service shop and he didn’t seem too concerned. He said “well we can move the tires back for free, but to see why it is pulling would start ya at $59.00.” I was upset because of everything happening and asked why they wouldn’t look at it for free considering it started to pull after service and after spending over $650.00. Paul said "well we gave you a courtesy car for 2 days!" 9-18-17 – Rachel called and notified that the “key kit” was in. I was confused… Apparently the process never began and that would require an appointment (1 ½ Hr appointment). After having my car in the shop for 2 full days, and taking time out of work multiple times it became a big inconvenience to have been told the wrong information and make multiple trips. Not only did they misinform me on the pick up of the keys, they ruined my alignment and they were not willing to even look at it -without putting a price on it, and received nasty treatment from “trainer- Paul”… Very upsetting.

I am from out-of-state and called Mike Bertucci (service manager) and explained that I wanted the used car dealer to bring the car in for an inspection. The inspection was done but while the car was at the dealer I called Mike 3 times and the service dept 2 times trying to get some feedback on the cars condition. They never called back. When I saw the car in person the condition did not match the safety check that they gave the used car dealer. I was not happy with the quality of the work or the fact that they don't return calls. Beware of this service dept.