Reviews
New F-350
Awesome knowledgeable friendly staff that you can trust.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you for your kind review; we are happy to pass along your comments to the team here at Mark Thomas Ford, Inc.! Please let us know if you have any additional questions about services you received and thank you again for choosing Mark Thomas Ford, Inc.!
New Truck
Everyone was friendly and nice to work with. Answered all my questions that I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change
Friendly service managers and took about a hour for oil change and tire rotation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lee, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Mark Thomas Ford
It was a quick and easy experience! I highly recommend Mark Thomas Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy we could make your experience a positive one,Lauren! At Mark Thomas Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Used Car
Jeff did a great job helping me with my purchase with no pressure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Mark Thomas Ford, Inc.! We hope to be of service to you again in the future. Best wishes, Mark Thomas Ford, Inc.
Mark Thomas Ford
Tom and Steve at Mark Thomas Ford have always gone above and beyond in the car buying process. Expert knowledge and excellent customer service are very much appreciated. Can?t go wrong dealing with these good folks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Great Service nice show room friendly people deliver on time
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (330) 638-1010 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
2020 SUV from MarkThomas Ford!
Joshua was traffic! Pleasant-did not try to push you into anything-and helped to make the process of buying a car easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thomas, thank you for your kind words and congratulations on your new vehicle! We are happy to pass along your comments to Joshua at Mark Thomas Ford! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Repair car
Fixed problem. Minimal wait time. Complimentary car wash.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, we're happy to hear you had such a positive experience with our team! Thank you so much for choosing Mark Thomas Ford as your first choice for service!
Service department
I always get polite efficient service at Mark ThomS Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase