Baxter Ford West Dodge

Every time I have to go in for a service appointment, seems like all the time, Baxter employees greet me with a smile and are so pleasant to me. They’re very thorough and explain things to me in a way that’s easy to understand. I don’t leave wondering what just happened lol. On my last visit I worked with, I think his name was, Bryce. He had excellent customer service! He was awesome, good experience working with him! I tell everyone to go here! I used to go to a different Ford location but will wait to get into this location for service if need be.

Don't seem to want to sell cars. No response when tried to get the car delivered to my home. Went to another dealership for much better customer service for purchasing three vehicles.

A huge shout out to Jessica at Baxter Ford West who went above and beyond to help resolve an issue I had been working on for months. Jessica listen to my concerns, frustration and had a check in the mail two days later. This kind of service is so much appreciated. Thank you Jessica!!

Loved that everything was completed through my salesman only,a pressure/stress free environment. (100%) My salesman,Mr.Eric Maynor,was top-notch, very professional, very likable, he answered all my questions, he definitely represents Baxter Ford West on all levels during my time there. Ms.Jacque Bair

I took my 2022 F-150 in bc of a rubbing noise coming from the front end when I turned right. I took it in last week, but they had to order the part. It came in sooner than expected so I took it back in today. A day without a vehicle to get around during the day is a bit stressful. Today was the 2nd. But I didn’t think it’d be an issue. I had to get to 192nd and Burke by 5pm. So when Spencer called at 3:10, I thought things would be fine. Nope. I told him since I needed to go to 192nd and Burke, it’d be best to have somebody come get me. 1 hour later, still waiting. Now I’m starting to think I’m not going to get to 192nd on time. So I called Baxter. Talked to Tish or Trish. Told her the situation and told her to just have somebody bring the truck to me. 5 minutes later, Nick calls me back saying the guy was 5 minutes away and he got caught in traffic. So I said fine. Smh. 15 minutes later still nobody. At 4:35 I called back. Talked to a female in the service department and told her I can’t wait and now I have to have a neighbor rush me to 192nd and Burke. Told her to have somebody drop the truck off in the driveway. When I got home, I checked the cameras. The guy that was supposedly 5 minutes away, got to my house 30 minutes later. Did you lie to me, Nick? Because miraculously, when I told Baxter at 4:35 to drop the truck off, it only took them 30 minutes for a trip that’s normally a 20 minute drive. Your guy was supposedly 5 minutes away and took 30 minutes.

I wish I could give less than 1 star... TLDR: Service advisors will not listen to the accurate troubleshooting and problem statements from their customers and then lie and say they performed the checks that the customer asked for. The technicians doing the repairs couldn't even accurately check a 12V signal, I would not trust them to perform any real repairs to your vehicle and I highly encourage you to look elsewhere for your servicing needs. (Baxter ford Papillion at least seemed more honest and upfront). My Ford Maverick had a recall for a trailer light issue (23c04). Baxter ford Papillion sent a mobile unit to make repairs on June28th. They stated my truck was not affected and everything worked (recall states all trucks with my package from the dates listed on recall were affected.. but I just found that out after doing my research). I buy a trailer last friday for a cross country trip. The trailer lights did not work. I scheduled an oil change before the long drive and asked baxter ford omaha to look into the lights. I told them about the troubleshooting I did, that there was no power to the trailer running lights, and that the recall repair was most likely the cause. They said they would look into it while my truck was in the shop. Appt was at 10am. They called me back the same day around 2pm saying my truck was ready, I asked if they fixed the trailer light issue, they said they never looked into the lights issue. Then they had to keep my truck over night since they couldn't get to it that day. The next day they call me saying my truck is ready and all works perfectly, they found zero issues. I said that is not possible since I verified that the 12V power was not present at the 7pin connector for the running lights. They said they tested multiple times and all was good. I asked if they verified that the recall was indeed completed and asked if they could check physically for the missing wire that should've been installed. They said they did and it was all correct and it was an issue with my trailer (a brand new trailer that was tested at the trailer store). The advisor Rusty assured me that it was not my truck and that the "trailer light testing device" was very accurate and that my lights worked just fine" after I made it clear that it was the truck and that is was almost 100% due to the recall not being performed. At this point I was questioning my abilities to perform simple voltage checks. So I say okay, maybe it is an issue with my trailer and they bring the truck back to me while I am at work. When I got home and tested it, no power for the running lights. I then took apart my fuse wiring harness that had the missing wire and took pictures of the wiring harness proving the power supply wire was missing (recall 23c04 is supposed to replace). This morning I called them over 12 times. I asked the service front desk person to let me speak to a manager or advisor. She stated repeatedly that they were in meetings. They never called me back. I have been driving with a un repaired recall for months because the technician does not know how to use their own tools. Today I was fortunate enough to get ahold of baxter ford papillion (even though they messed it up in the first place) and they were very polite, upfront, owned up to the mistake after I told them what had happened and that it was an urgent repair for my traveling. They were able to complete the repairs. The only thing I will say about that location, is that I made the technician on arrival test my truck lights in front of me, and he also, incorrectly used his own trailer light tester. Luckily I brought my own meter to show them zero Volts and the photos of the missing wire and that it needed the recall to be completed. I don't understand how both shops incorrectly checked a very simple 12V signal for a total of 3 times (the mobile unit in June, and then yesterday and this morning). I do not recommend them for any service.

If I could leave less than a 1 star review, I would…I have had the worst luck after buying my 2022 Ford Ranger from the Baxter Ford West Dodge. Communication is definitely not there and has not been since I signed. I paid $4500 extra on top of the initial cost of my truck, for a service plan that I wasn’t even given the option to utilize at all, and a maintenance plan that I also haven’t been able to fully use because both plans were not registered underneath my vehicle. I have owned my truck for 1 1/2 years now with no luck. Basically wasted money on those plans and not being able utilize them. These plans were to cover gap insurance, all maintenance, and all services. I was guaranteed bumper to bumper coverage. Additionally was told this includes all knicks, dings, chips in windows, these all were supposed to be covered in these packages. It was suppose to give me extended Ford warranties and help me have “peace of mind” from what finance told me and that was xx. Everything that I have been told feels as if I was taken advantage of. I have called in with no luck the entire first year after trying to get service completed. I originally left another review prior to this one, but that caught the attention of the service manager Kurt Rinke and the GM at Baxter Ford West Dodge. When they finally decided to reach out to me, they promised me a full refund for the said plans and told me I would be keeping the added coverage for free (this was 4 months ago now). The only catch was that I needed to delete the original review, otherwise I was going to be back where I started with having wasted thousands of extra dollars on features and plans that they lied to me about. Now I feel as if I was black mailed into deleting my original review for nothing and the dealership was trying to save their reputation. I have not received any kind of refund check or and still do not have coverage on my truck. This is after I held up my “end of the deal” which are words that were spoken during my conversation with the director. I’m so sick and tired of going in circles with the crooks at Baxter West Dodge Ford. I feel robbed of my hard earned money. I want answers. Feel as if this is not the first time this has happened either. Seems as if they practice this often.

Sara and Elijah were a great help today. I used Sarah when I bought my maverick as well

If zero or negative stars were available, they would get them. "Repaired" my 2019 Transit 350 HD (fuel injector) and the repair lasted under 400 miles. After about a month, they finally "fixed" it again. Well, 1900 miles later I am stranded 1800 miles from home due to the same failure. They have not called back for over a week (actually haven't called back at all). Dealer local to where I broke down informed me that Baxter made a warranty claim with Ford on the second repair. 2 different mechanics and one is no longer employed there (supposedly) amd the other does not appear to understand an EcoBoost engine, either.

I had an oil change appointment for 10:30 this morning and talked to advisor, Rusty, who said it was on the rack and about done at 12:00. I went back again to find out what was going on at 1:00 and they were just pulling it into the shop. They lost another person’s car, and loaned out a car that was already sold, so the were trying to contact them to get it back. Train wreck!!!