Bill McCandless Ford

I have always purchased our cars from McCandless Ford. I will not be getting another one there. The cars have been great. The service has gone downhill. I get my cars back with grease and oil marks on the headliner, the sun visor and the side pillar. With my last two oil changes on different vehicles I have been told I needed service work. I told them I would do the work myself. Imagine my disappointment when I got home and checked the issues only to discover that the work did not need done. This has happened numerous times in the last couple of years. I have no idea if the mechanics are behind these issues or the service manager. I am leaning toward the latter. It has been different mechanics.

Great Service!!! Fast and courteous!!! I had a problem that other Ford dealers said they were too busy, but McCandless found a way to get it done!

I have had only good experiences with this company. They have given me excellent service. I would highly recommend them (and have) to friends and family. The staff is friendly and kind. If I'm buying another car, I would purchase it there.

Took car in for inspection and oil change as always very pleased with such good service.Staff very friendly!Great place to take auto for service.Been a customer for many years

I had purchased a 2015 Lincoln in Sharon while in a bind for another vehicle. The one I purchased ended up with Transmission problem. Of course the place that I bought it did not work on Lincolns. I ended up with towing bills for two places and I was told right up front from John Hoover that it would probably be at least 3 or 4 weeks. I okayed the repair and with all the COVID restrictions I knew it would be more than 3 or 4 weeks. I did not call them because I really felt that they were giving me good service. John did call me to tell me that I was the next one in line and I thanked him and I told him that GOOD things were worth waiting. I was informed in about a week that my vehicle was ready for pickup. They had to put in a NEW complete Transmission and that it was under Warranty. They checked the Battery and I told them to replace it. When I arrived to get my vehicle I was immediately welcomed by the receptionist and John and another person. I had to wait for about 30 minutes for the replacement of the battery and the waiting room was very clean and comfortable. I have seen some very crude waiting rooms and heir Tv's were not working. I have a 2011 Ford Ranger with about 58,000 miles long bed and I will be replacing it in a year or two and you can bet it will be from McCandless FORD in Mercer, Pa. THANK YOU TO BONNIE, JOE AND JOHN Frank Vanderslice USMC RETIRED M/SGT and YES they all thanked me for my service.

Everyone at the dealership was very professional And I love my new ranger

My friend just bought a new Ford from this dealership. The staff was pleasant but I would never buy from this place. They delivered their $50k car with mud in the wheel wells and mud in the trim around the doors and tail gate. Worse, some idiot put three holes in the bumper for a license plate and PA does not have a front plate. This dealer has no pride in what they are doing and should be ashamed of how they present their product. Mr McCandless you must do better. I can’t believe that you don’t monitor what your employees are doing. You have convinced me that I need to go to a different dealership for my Ford!

No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the features of the car very thoroughly.

Everyone had great costumer service without pressuring us into a sale. Worked to guarantee that all amenities were added to the car that would fit my price range.

Quick friendly service On time, cookies too and fresh coffee, did a good job getting me in quickly when I called as well.