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Ken Ganley Nissan Medina

(1,945 reviews)
Visit Ken Ganley Nissan Medina
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (330) 661-4154 (330) 661-4154
Used (330) 661-4156 (330) 661-4156
Service (330) 661-4152 (330) 661-4152

Reviews

(1,945 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The SUV had no breaks when I went to leave to dealership

Wow how do I explain how disappointed I am with Ken Ganley Nissan. On paper the Toyota 4runner looked great the dealership had replaced the timing belt and the car fax was clean and a one owner. But when we drove the SUV the break lines had rusted and it was leaking fluid. Anyone who would have driven the SUV at the dealership had to know that there was a problem. Shame on me for not taking it for a test drive before I began the paperwork. I thought I was dealing with a top notch dealership but I was wrong. When I got the 4runner back to Indiana and took it to Toyota they said all the break lines need replaced because there were 7 spots where it was leaking.. Buyer beware when buying from Ken Ganley Nissan.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had to do most of sales info online and it went well. J...

Had to do most of sales info online and it went well. J kotty did great job Love my new car and would consider buying again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review and your business.

Great atmosphere, very nice people great cars felt really...

Great atmosphere, very nice people great cars felt really confident in the purchase of my vehicle rose did a fantastic job on getting me in the car I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ken Ganley Nissan of Medina sincerely appreciates you taking the time to write a review about your fantasic experience here with Rose. Thank you again for your business.

Mike R. is a great salesman! Was able to find both me &...

Mike R. is a great salesman! Was able to find both me & my fiance a great deal on 2 newer vehicles. Rest of the staff was very friendly as well. The dealership itself was very clean! Refreshments offered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words.

Always friendly staff, great service department. Vince,...

Always friendly staff, great service department. Vince, Nick Mike and Anthony always do a excellent job taking care of my vehicles. You wish all dealerships had service department like Ganley service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department was quick, attentive and addressed my...

Service department was quick, attentive and addressed my situation in the matter of a few minutes. Very Pleased and would strongly recommend.. Great Service Dept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your strong recommendation.

Good service!

I left my car at the service dept around noon. They called me when it was done. And I went back and my car looked like it was brand new! ( lt actually is 2012 Altima) .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your great review.

Regular LOF plus recall for rear camera check

The work was completed very quickly, about 30 minutes and I didn’t need to make an appointment. The service tech came out and explained service details and replacement parts that will be needed at the next regular LOF. I appreciate knowing what is coming ahead of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing your vehicle at Ken Ganley Nissan.

The service and sales department are amazing! Thank you...

The service and sales department are amazing! Thank you Ken Ganley Nissan MEDINA ! The entire service team Is honest and hardworking ! Thank you again for great and honest service !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ken Ganley Nissan in Medina is happy to hear we provided you great and honest service.

Polite and professional employees who do not pressure you...

Polite and professional employees who do not pressure you into buying or leasing something that you don't want. I would recommend Ken Ganley Nissan to everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Mona for your fabulous review of your sales experience.