Mercedes-Benz of Omaha

First, I want to say I have owned my Lexus for 11 years and recently purchased a Mercedes for my son. I do not know anyone’s name at Lexus, but at Mercedes… Shane and Darin both helped me out so much that I will always go to them. They have made my experience fantastic and helped my son really enjoy his vehicle. The service dept, (Shane) and Darin (who helped with my Bluetooth connectivity issue) went above and beyond. Kudos to the customer service from beginning to end. -Trang Egan

Bryland, the sales representative that found me driving around the lot, was very helpful with a great personality! I enjoyed working with him. Bryland made the process simple, fast and pleasant!

Great service friendly customer service fairly price great communication 100% customer satisfaction I’ll Recommend to my friend and family

Great experience! Calen was fantastic, he was very knowledgeable about the car I purchased. He made me feel very comfortable and confident in purchasing my new car.

Recently, I had an opportunity to do business with Mercedez Benz Omaha, and here is my experience. I wish all car buyers experience and value this dealership. 1. Thank you so much for your outstanding (an understatement) service from the first contact with Nathan Southard (Sales Director) and Nate Witter (Sales Manager) all the way to driving away the 2025 GLC 300 4Matic. I am a professor, so by my inquisitiveness, I ask way too many questions. But Nathan & Nate were composed and were there to clarify my inquiries sincerely, in the process, they helped me to make the right decision that was best for me, irrespective of the business aspect of it. In the end, Nathan & Nate wanted me to feel valued and accommodate me and my interests so that they could do business with me. It is their persistence, tenacity, and making customers respected that set Mercedez Benz of Omaha apart. Nathan gave me the best trade-in price and matched the highest price I got from BMW (my previous vehicle). He even waived my first month's payment. That's the cherry on top of Mercedez Benz. 2. Andrew Mallouf (General Manager) is a top-notch leader and executor of a different level. He can be reached at any time and always responds very quickly without any jargon. And he will make things happen. Everything I asked from him he delivered. I really appreciate his energy and enthusiasm. He is an exceptionally talented leader who could win businesses over all competitors if you give him the chance. 3. Mercedez Benz of Omaha's communication is superb. It seems everyone is aware of each other's responsibilities. And they are streamlined in a manner to synchronize for the best and most efficient service experience possible. When they know that you were there to get the car (after online or over-the-phone negotiation): they make the visit very methodical without overlapping. While Nathan would arrange a test drive with an expert colleague of his (I forgot his name). Car gets sent for immediate detailing, while he works on financial documentation. 4. One thing that is very noticeable with Mercedez Benz of Omaha (unlike any other dealership), is that there is no dreading office where you routinely move to sign tons of documents and be pressured to buy financial/accessories. Bryland Menicucci is a class act. He will sit with you in the lobby while you sip coffee and explain to you what you are signing for and in fact, he will advise you to decline things that are not necessary, How cool is that!! Very courteous young man who has a lot of promise in the auto business. 5. Finally, you will meet Darin Harriman, who will guide you through “all things” technology. An amazing gentle man. He explains things with limited vocabulary so that you are not overwhelmed (technology and info systems are a large part of information binging) but also quickly know the basics. He will take you outside and inside the car to give you a thorough but concise breakdown of a new vehicle (Trust me you will feel you are talking to James Bond – a very charismatic gentleman). Keep his number because you will forget things and will need to reach out to him - which I did, the very next day, and he helped me to synchronize my garage opener. He even drove to Lincoln, NE a week later to explain to me many new gadgets/interphases that I was not comfortable with. How cool is that!! 6. While doing all these synchronized events, everyone in the store knows you, makes you feel valued, and asks for any help if needed, while you are practically being helped by 5 people simultaneously. Thank you for your business, service, and above all making me valued. In the end, my decision to do business with Mercedez Benz of Omaha was almost entirely because of their excellent custom-made service. Please know that it is not the largest billboards that make a business grow, it is the customer's words that lure customers into car dealerships. I continue to look forward to doing more business and service with you.

The customer service is excellent. They are all really nice and very helpful. This is my second car with Mercedes and I am very satisfied with my purchase

I enquired about a vehicle listed on the website and i was talking to Colin about the vehicle and was in touch for almost an hour. After few minutes he comes back and says sorry the vehicle is sold to other customer just 10 mins ago. Not sure why i wasn't the first customer instead offered other customer to buy who came after me. Not a professional way to deal with.

Excellent working with Nate, fast and easy, made the process as painless as possible, vehicle was ready exactly when they said it would be

NOT GOOD. There are two bolts in the back liscence plate. are not there And the nuts that hold it are not there.

Sent in an inquiry on a new S580. Recieved a response stating it was available. Somehow, in the 90m between emails, the car was sold yet they had others available with a similar spec for just $50-60k more than they one they had advertised. Draw your own conclusions about what they are up to at Mercedes or Omaha