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Phil Fitts Ford

(1,358 reviews)
Visit Phil Fitts Ford
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 5 awards
2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Fitts Ford from DealerRater.

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Great service. Nice staff. Got exactly what I wanted....

Great service. Nice staff. Got exactly what I wanted. Really excited with the rebate given for waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that our staff provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Thank you from the Phil Fitts Family

They were very friendly and got my truck in and out when...

They were very friendly and got my truck in and out when they said they would have it done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Phil, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

Outstanding....work done right, on-time and for a fair...

Outstanding....work done right, on-time and for a fair price! Kenny always takes great care of me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear Kenny provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

Boone was phenomenal, he took the time to work with my...

Boone was phenomenal, he took the time to work with my wife and myself. Walked away with a sweet Ford Escape. Everything still works and looks good on it. Thanks again bud.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Boone, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

They are so kind here and very helpful. They can schedule...

They are so kind here and very helpful. They can schedule right away which is great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

Service was great. The entire team worked hard to resolve...

Service was great. The entire team worked hard to resolve my issues, even with the difficulty getting parts. Would definitely recommend Phil Fitts Ford to anyone looking for a new car or needing service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I won’t ever buy another car off of someone else! Boone...

I won’t ever buy another car off of someone else! Boone is my go-to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Boone was very easy to talk with and made us comfortable...

Boone was very easy to talk with and made us comfortable through our sale. He took his time to answer any and all questions we had. and also followed up after the sale with help getting additional parts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I have bought my last three vehicles from Boone and he...

I have bought my last three vehicles from Boone and he has always worked hard to find me exactly what I wanted. Will continue to buy my cars from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Having purchased quite a few cars from dealerships over...

Having purchased quite a few cars from dealerships over my years I have had some bad experience’s, but I must say that my salesman Boone was hands down the best that I dealt with. It felt like I was talking to a family member who cared about what I was buying from him. He definitely made me want to return for my next purchase. i was impressed with the work that he put in finding me what I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.