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W & L Subaru

(4,704 reviews)
Visit W & L Subaru
Sales hours: 9:00am to 4:00pm
Service hours: 8:00pm to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–5:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00pm–2:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (570) 701-6061 (570) 701-6061
Used (570) 701-6062 (570) 701-6062
Service (570) 556-4846 (570) 556-4846

Reviews

(4,704 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of W & L Subaru from DealerRater.

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Rudeness

Cliff Clymer was the rudest person I have ever encountered. I couldn't believe the things that came out of his mouth. He had no reason to even be talking to me but he had to get his opinion acrost. He thought I should put myself and my loved ones at risk and he was very rude about the way he said it. One statement was " lady,we are going to get 100 calls about this recall. Do you.really think they all expect to get a loner". The gentleman that was waiting on me looked like he was ashamed of Clymers actions. To say it was unprofessional is a gross understatement. I sorry for anyone who has ever or will ever have to deal with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome and timely. Even checked in after purchase.

Great dealer ship. Kris was great to work with. Answered all my questions and understood my fear being that i was just in a car accident (it was not a subaru). He was timely in answering me and my families questions. He went out his way to get me the car I wajted. Would recommd Kris and dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

fast service

they changed oil quickly in the amount of time they gave me. explained everything they did in service. had recall on radio and they set my phone up. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

a pleasant experience since I dont buy cars that often

Eveyrone was very helpful I initially was looking for a used car but after consulting with my niece's husband, who knows vehicles, he said I could buy a new one for less with the 10 percent discount which is what I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

reset check engine light

I called Kevin Orner late on day he talked to Roy and Roy had me come in the next morning. Fixed everything and I was on my way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Buyer BEWARE

The dealership is modern and nice and the people are friendly but that is just an act. They lure you in by telling you you will be part of their family while all the while they are lying to your face! We purchased a car from them and had a trade in and we were told that our trade in was not worth much and they could only give us $5000 because they would have a hard time selling it. The very next day our trade in was on their lot with a price tag of over $11000 with the ad reading what a great deal this was, a one owner car with all the options etc. I felt used by this dealership and would never buy anything from them again. I know they are in business to make money and have no problem making a fair deal but in my mind they deceived us and turned what should have been an exciting experience of buying a new car into one that even after 3 months still gives me angst every time I think of it. I hope this helps to save someone else from going through what we did. I should have walked away from the deal but I trusted them..... my mistake, one that I won;t make again! Also the person that showed us the options in the car reeked of smoke and we had to smell that all the way home(2 1/2 hrs). So if you are reading this and are looking to buy a used Red 2012 Hyundai Elantra Limited with 87182 miles, the great deal they are giving you only cost them $5000.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Gerald Huber, I want you to first off apologize for your experience with our dealership. Car buying should be exciting and TRUST is a huge factor when you are making an investment like this. I want you to know that your review is being passed along to our management team and someone will be reaching out to you shortly if that is okay. Thank you for letting us know about your experience and again, I am truly sorry to hear that it was a negative one and we will be in touch.

dead battery

had a dead battery. got it jump started. called W&L. just bring it over we will take care of it. Yep works for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Collision center is fantastic

I had my 2017 Subaru Legacy repaired after hitting a deer. Every aspect of my experience was wonderful. The staff is very friendly and professional and the work done was impeccable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Check up and tire rotation, etc.

Everyone was professional and friendly. Work well done in a timely manner. All areas were clean. Nice to have a drink and snacks while I waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great staff

This was my 2 nd car from W & L Subaru, each experience has been great. Staff is very nice and helpful from beginning to end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.