Reviews
Bad Blower Motor
My experience was a painless one, dropped vehicle off, received a rental, went to work, Dealership contacted me and explained the issue. Heater Blower Motor was bad, had repaired, picked vehicle up the next day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Drew, We're very happy that your last service appointment was a painless one. Our service team works very hard to ensure the satisfaction of each of our customers, so it's always great to receive positive feedback. Thank you for your review!
F150 vehicle review
SYNC three NOP at purchase. Now center console cover NOP possibly as a result of radio change.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Albert, Thanks for the feedback about your purchasing experience. We are sorry to hear that there are issues with SYNC. Please contact our Service Dept at your earliest convenience to setup a time for us to get that fixed for you. You can contact our Service Team at 248-226-2580. Thanks again for letting us know about the tech issues, we want to get that resolved quickly for you.
CUSTOMER SERVICE
Excellent experience when i purchased both my cars, Service department repair and oil change customer service needs some assistance with being patience with customers that have questions, not making the customer to feel uncomfortable because a question was asked
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Leonia, Thank you for your feedback. We are sorry to hear you had a poor experience while in service. We take customer service very seriously, so I've spoken with our management team to make sure our Service Advisors take time when answering questions. Please let us know if there is anything else we can do for you in the future.
Martin Wancjer
I'm leasing cars from Avis Ford about 30 years. Gary Addley is very experience sales consultant
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Avis Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Great Service
Always friendly customer service! Service is timely and staff are knowledgeable regarding any questions I may have
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Avis Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Fusion visit -- blown tire
The people were wonderful. They took care of me, sold me a new tire, helped discuss whether I should get 2 right away, and were prompt and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stefanie, We are so happy that your last service visit exceeded your expectations and our team was able to help advise on your tire situation. Our service team works very hard to ensure the satisfaction of each of our customers, so it's always great to receive positive feedback. Thank you for your review!
Consumer
I have been a customer At Avis Ford for 25 years. Quality Customer Service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review, Janie! We appreciate your loyalty over the last 25 years and please let us know if there's anything else we can do for you and we look forward to serving you for years to come!
Excellent New Car Buying Experience
Frank our salesman, took the time to help setup and explain all the new car electronics systems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, we are glad to hear Frank could make your experience an excellent one! If you have any further questions, please give us a call. We're always happy to help!
Car owner
The meeting with the sales rep was smooth and courteous, customer service was excellent. The entire process was not an all deal. Very pleased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elizabeth, we are very happy we could provide you with a positive experience! We hope you continue to choose Avis Ford for all your vehicle needs! Take care!
2019 Ford Edge
4th vehicle in 4 years from Gary A. Process is greatly simplified when using the same sales person.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your experience while purchasing your 4th vehicle from Gary Addley and us, Gary! We appreciate your feedback and you loyalty over the last 4 years. If there is anything else we can do for you, please give us a call. Safe (and fun) driving in your new Edge!