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North Coast Subaru

(100 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday 11:00am–4:00pm Closed

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Reviews

(100 reviews)

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I knew my tires were in need of replacing so I expected

I knew my tires were in need of replacing so I expected my last scheduled maintenance would address that. I was very satisfied. The service included everything… the mechanics checked rims, mounted a set of 4 excellent tires, balanced and aligned to my approval and delight. I bought my 2021 Crosstrek Ltd from North Coast Subaru February 2021 and have enjoyed the safety and quality of my vehicle every day! I felt the difference the new tires made immediately and will continue to use this service station though I have 2 Subaru Dealerships much closer to my home because I love the professionalism, the high level of mechanical competence and the ability to schedule, wait for and complete service on time! Thank you North Coast Subaru!

I knew my tires were in need of replacing so I expected

I knew my tires were in need of replacing so I expected my last scheduled maintenance would address that. I was very satisfied. The service included everything… the mechanics checked rims, mounted a set of 4 excellent tires, balanced and aligned to my approval and delight. I bought my 2021 Crosstrek Ltd from North Coast Subaru February 2021 and have enjoyed the safety and quality of my vehicle every day! I felt the difference the new tires made immediately and will continue to use this service station though I have 2 Subaru Dealerships much closer to my home because I love the professionalism, the high level of mechanical competence and the ability to schedule, wait for and complete service on time! Thank you North Coast Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Ann, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I had my 2015 cross trek in for inspection, oil change

I had my 2015 cross trek in for inspection, oil change and 36000 mile service. That is not a typo, My crosstrek has very low mileage. I started to notice a rattling and one time it was so loud I was scared to even drive. A local mechanic came to my house, looked under the hood and everything seemed fine. We brought it to his shop where it was put on a lift and what was discovered will shock you! The exhaust shield wasn’t bolted at all! There is no excuse for this. I didn’t complain when they lost the key to my car a couple of years ago, but this carelessness in inexcusable. Makes me wonder if it was carelessness or done on purpose to bring the car back in and charge me for unnecessary work!

I had my 2015 cross trek in for inspection, oil change

I had my 2015 cross trek in for inspection, oil change and 36000 mile service. That is not a typo, My crosstrek has very low mileage. I started to notice a rattling and one time it was so loud I was scared to even drive. A local mechanic came to my house, looked under the hood and everything seemed fine. We brought it to his shop where it was put on a lift and what was discovered will shock you! The exhaust shield wasn’t bolted at all! There is no excuse for this. I didn’t complain when they lost the key to my car a couple of years ago, but this carelessness in inexcusable. Makes me wonder if it was carelessness or done on purpose to bring the car back in and charge me for unnecessary work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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More than wonderful.

More than wonderful. I feel so GRATEFUL to have been taken care of by all levels of staff.

More than wonderful.

More than wonderful. I feel so GRATEFUL to have been taken care of by all levels of staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fair price of new car.

Fair price of new car. Fair trade in price. Courteous dealer personnel. Low keyed. No high pressure sales tactics.

Fair price of new car.

Fair price of new car. Fair trade in price. Courteous dealer personnel. Low keyed. No high pressure sales tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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In all of the years I’ve purchased cars, this has by far

In all of the years I’ve purchased cars, this has by far been the best experience over at North Coast Subaru. I walked in and right away I was greeted by a very friendly receptionist. I didn’t have an appointment, but they assured me I would be handled in a timely matter. My salesman Jose walked up to me, introduced himself, I showed him what I wanted and he delivered. We went on a test drive where Jose explained in detail all the functions of the car and made sure I felt comfortable. I had a few questions regarding financing vs cash and I was also able to meet the general manager Eric who further explained my options regarding this. At this point I was confident in my decision and the integrity of the dealership. My wife was very happy. Much thanks to my North Coast Family !

In all of the years I’ve purchased cars, this has by far

In all of the years I’ve purchased cars, this has by far been the best experience over at North Coast Subaru. I walked in and right away I was greeted by a very friendly receptionist. I didn’t have an appointment, but they assured me I would be handled in a timely matter. My salesman Jose walked up to me, introduced himself, I showed him what I wanted and he delivered. We went on a test drive where Jose explained in detail all the functions of the car and made sure I felt comfortable. I had a few questions regarding financing vs cash and I was also able to meet the general manager Eric who further explained my options regarding this. At this point I was confident in my decision and the integrity of the dealership. My wife was very happy. Much thanks to my North Coast Family !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Used car listed for 19000 $ Fees fees more fees plus

Used car listed for 19000 $ Fees fees more fees plus taxes comes up to 24000 after trade in Drove 3.5 hrs to get there . Never again John

Used car listed for 19000 $ Fees fees more fees plus

Used car listed for 19000 $ Fees fees more fees plus taxes comes up to 24000 after trade in Drove 3.5 hrs to get there . Never again John

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Johnny, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (516) 676-3676 at your earliest convenience to discuss how we can turn this experience into a positive one.

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Got a good deal from sales person John, everything was

Got a good deal from sales person John, everything was taken care of, DMV, finance, car prepared beautifully.

Got a good deal from sales person John, everything was

Got a good deal from sales person John, everything was taken care of, DMV, finance, car prepared beautifully.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I’m driving my second Subaru from this dealership.

I’m driving my second Subaru from this dealership. However soon after I bought my 2021 model, they changed the crew at the service department. The guy that atended me on three subsequent service appointments reminded me of a used car salesman. He was disrespectful, made me the butt of his jokes, and overcharged me at least on one occasion. I was getting ready to change service stations, but in my last service, about a month ago, I found the service area completely remodeled, not only the physical arrangement, but the crew as well. I am happy to report that I’m glad I did not switch dealers, the lady in charge of the office is just great! She was attentive, respectful, and very knowledgeable! The whole crew was fantastic as well. I’m staying with North Coast Subaru.

I’m driving my second Subaru from this dealership.

I’m driving my second Subaru from this dealership. However soon after I bought my 2021 model, they changed the crew at the service department. The guy that atended me on three subsequent service appointments reminded me of a used car salesman. He was disrespectful, made me the butt of his jokes, and overcharged me at least on one occasion. I was getting ready to change service stations, but in my last service, about a month ago, I found the service area completely remodeled, not only the physical arrangement, but the crew as well. I am happy to report that I’m glad I did not switch dealers, the lady in charge of the office is just great! She was attentive, respectful, and very knowledgeable! The whole crew was fantastic as well. I’m staying with North Coast Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Neptali, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I bought a car here in 2010 and again in 2019.

I bought a car here in 2010 and again in 2019. I have had my cars serviced there and been very satisfied. Albert in particular has been very helpful!

I bought a car here in 2010 and again in 2019.

I bought a car here in 2010 and again in 2019. I have had my cars serviced there and been very satisfied. Albert in particular has been very helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ann, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Everyone at North Shore Sabaru was kind considerate and

Everyone at North Shore Sabaru was kind considerate and professional . The best car buying experience

Everyone at North Shore Sabaru was kind considerate and

Everyone at North Shore Sabaru was kind considerate and professional . The best car buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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