Reviews
Write a reviewGreat experience leading my SUV!
Great experience leading my SUV! My 2025 Chevy Trailblazer is awesome! I am so happy that I walked into the Paul Miller dealership. Ask for Will Nealy!!
Great experience leading my SUV!
Great experience leading my SUV! My 2025 Chevy Trailblazer is awesome! I am so happy that I walked into the Paul Miller dealership. Ask for Will Nealy!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent experience
Everyone I interacted with at this dealership was helpful, friendly, and diligent. I felt no pressure, was guided through the process and drove away with exactly what I was looking for.
Excellent experience
Everyone I interacted with at this dealership was helpful, friendly, and diligent. I felt no pressure, was guided through the process and drove away with exactly what I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review, Jill. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Paul Miller Chevrolet. Thank you so much for your business and please let us know if there's anything else we can do for you. Paul Cheng General Manager Paul Miller Chevrolet 973-226-6666 pcheng@paulmiller.com
Ott Miller Chevrolet
Courteous and helpful. Pleasant dealership. I have had my car repaired there for many years.
Ott Miller Chevrolet
Courteous and helpful. Pleasant dealership. I have had my car repaired there for many years.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive five-star review! We're so happy you had such a great experience at our dealership!
Deceitful
Took my car to be repaired and did not have the decency to make a full rightful repair. I had to purchase another car while the car was in the shop. I got charged for 10 hours of labor on one tiny part and I did not agree to this. Thanks alot. I am not buying another GM product. I had to wait 9 months for the car to be partially fixed.
Deceitful
Took my car to be repaired and did not have the decency to make a full rightful repair. I had to purchase another car while the car was in the shop. I got charged for 10 hours of labor on one tiny part and I did not agree to this. Thanks alot. I am not buying another GM product. I had to wait 9 months for the car to be partially fixed.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us warranted a 1-star review. Unfortunately, the part was not available through general motors or in the aftermarket. We also had given you a rental through us for most of the time you were without a car. We did not charge you for any type of repair without your authorization because we do not run our service department that way. If we can assist you further please contact us at (973) 226-6666.
Beware
I could place some of the blame on myself for signing over a car before receipt of money. The deal was structured for me to receive payment on a truck with a clear title. Today is two weeks, I still have yet to receive payment. Thinking of CFFB , I don't want to take it there. The alarming concern is I wasn't informed until after I signed the lease agreement that the check could take some time. I wouldn't have leased if I knew I was to wait this long for a check. They knew that and pulled a fast one on me. shame on me, but shame on them as well. They claim that on this very Friday June 14th no one is authorized to sign a check since the owner is out of town. Smells funny, and I would not recommend at this point. Hopefully they can redeem themselves and do the honorable thing and help a struggling client, but it was their priority to sell and that is all they care about. I wasn't thinking highway dealership, konner always treated me well.
Beware
I could place some of the blame on myself for signing over a car before receipt of money. The deal was structured for me to receive payment on a truck with a clear title. Today is two weeks, I still have yet to receive payment. Thinking of CFFB , I don't want to take it there. The alarming concern is I wasn't informed until after I signed the lease agreement that the check could take some time. I wouldn't have leased if I knew I was to wait this long for a check. They knew that and pulled a fast one on me. shame on me, but shame on them as well. They claim that on this very Friday June 14th no one is authorized to sign a check since the owner is out of town. Smells funny, and I would not recommend at this point. Hopefully they can redeem themselves and do the honorable thing and help a struggling client, but it was their priority to sell and that is all they care about. I wasn't thinking highway dealership, konner always treated me well.
- Customer service —
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Ott Miller Chevrolet New Car Purchase
The entire Staff was Wonderful!!! They were very patient with letting us make a decision on purchasing a new vehicle.
Ott Miller Chevrolet New Car Purchase
The entire Staff was Wonderful!!! They were very patient with letting us make a decision on purchasing a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Pete Sabatino - The Ott Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666
Terrible management
I purchased an used 2013 infinite G37 they lied about service record from Paublo and the manager Carlos for my fiancee's in December of 2018. The tire pressure warning is still on Paublo promised to fix the light. We took it took to them first time in early January they had the car for a week stated the back tires were both and they replaced them both and reset the light without checking the sensors. We took it back the second time they reset it again, then the 3rd was when the transmission when bad just 2 weeks ago in late January. I was told the car had a brand new transmission at the time of purchase however I found out from STS that transmission was not new and it had to be replaced. We took it back to Chevy to replace the transmission and have the light removed. They repaired the transmission had the car for 2 weeks and still decided not to change the defective sensors as promised by Carlos. They call my girl yesterday and tried to give her the run around about replacing the sensors stating they would have marked up the price if they had serviced it properly,
Terrible management
I purchased an used 2013 infinite G37 they lied about service record from Paublo and the manager Carlos for my fiancee's in December of 2018. The tire pressure warning is still on Paublo promised to fix the light. We took it took to them first time in early January they had the car for a week stated the back tires were both and they replaced them both and reset the light without checking the sensors. We took it back the second time they reset it again, then the 3rd was when the transmission when bad just 2 weeks ago in late January. I was told the car had a brand new transmission at the time of purchase however I found out from STS that transmission was not new and it had to be replaced. We took it back to Chevy to replace the transmission and have the light removed. They repaired the transmission had the car for 2 weeks and still decided not to change the defective sensors as promised by Carlos. They call my girl yesterday and tried to give her the run around about replacing the sensors stating they would have marked up the price if they had serviced it properly,
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me at your convenience. Sincerely, Pete Sabatino - The Ott Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666
Service
Love this dealership, I will not go anywhere else!
Service
Love this dealership, I will not go anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
douglasjbolton@optonline.net
You did not do so well this time guys! It took longer than I was told to complete an oil change and tire rotation. Then, I was told that I needed two new filters--which I agreed to have replaced. You were polite and professional, but again, was late in completing the job from the time projected. Later, the Service Manager had to pull my car from the line, as I waited more than 10 minutes for a car wash-which was never completed--so that I would not be late for work. If it was not for Omar--I would have been late. He was wonderful, but his crew was too relaxed -- and his car washers did not try to keep things moving. This makes him look bad--and makes your company look bad as well. You have always provided "top service" in the past, so I am forgiving--and will return. However, you should know that this last experience was less than "stellar". I now also have a "humming sound in my engine" when I turn the fan on and switch to levels higher than #2 (For example, level #3 and #4). This was not there prior to the filter replacements. Any connection? Was everything installed properly? Since I am not frequently in the West Caldwell area, I am not sure when I can stop by for you to listen to my concern. Not major, yet annoying. And, by the way--WHAT ABOUT THOSE RED SOX? Does anyone still have a broom laying around? Perhaps the best part of the weekend which followed!!!
douglasjbolton@optonline.net
You did not do so well this time guys! It took longer than I was told to complete an oil change and tire rotation. Then, I was told that I needed two new filters--which I agreed to have replaced. You were polite and professional, but again, was late in completing the job from the time projected. Later, the Service Manager had to pull my car from the line, as I waited more than 10 minutes for a car wash-which was never completed--so that I would not be late for work. If it was not for Omar--I would have been late. He was wonderful, but his crew was too relaxed -- and his car washers did not try to keep things moving. This makes him look bad--and makes your company look bad as well. You have always provided "top service" in the past, so I am forgiving--and will return. However, you should know that this last experience was less than "stellar". I now also have a "humming sound in my engine" when I turn the fan on and switch to levels higher than #2 (For example, level #3 and #4). This was not there prior to the filter replacements. Any connection? Was everything installed properly? Since I am not frequently in the West Caldwell area, I am not sure when I can stop by for you to listen to my concern. Not major, yet annoying. And, by the way--WHAT ABOUT THOSE RED SOX? Does anyone still have a broom laying around? Perhaps the best part of the weekend which followed!!!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chevy Tahoe 2015
Very disappointed. Kept me waiting for 5 hour & didn?t tell me I needed to wait that long. No communication by service rep. Never again come to this place.
Chevy Tahoe 2015
Very disappointed. Kept me waiting for 5 hour & didn?t tell me I needed to wait that long. No communication by service rep. Never again come to this place.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm sorry to hear about the wait. Our customers' time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Regards, Pete Sabatino - The Ott Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666