King O'Rourke Auto Group

Sean the service writer is a gem . The management seems to book way too much work than they could handle for the day.

brought my truck in for a check engine light on 6/16. I received a phone call around 2:30 telling me what was wrong and they didnt have to parts. A truck would be coming from PA Saturday with it. After calling 3 times Saturday I finally got in touch with the manager Rob explaining the part didnt come in and he assured me it would be in on Monday. I informed him Monday was a holiday 6/19 but nope he said he would be there. Monday again with me calling them I spoke to Rose at 5:30pm telling me once again my part wasnt delivered. Tuesday around 11:30 I received a tex message that the truck was finally being worked on. I didnt hear anything again until a tex message Thursday at 8:30am saying my truck was done and the amount. When I called to speak to Rose to find out the reason for the charges she very rudely said ?We discussed this when you brought it in.? Now yes we did but I wasnt expecting the bill to be so much. I came to pick up my truck and I found my seat and my mirrors were moved and my radio. When I questioned the reason once again Rose said ?well is your truck fixed then that is all that matters? She then went on telling me her short manager test drove it and when I asked to see this very short manager he was not short at all. I was then told it was the person that drove my car around and when I asked him he said he never touches peoples seat. I understand people need to test drive cars however not like they were going on a drive to FL to move my seat,mirrors, and radio station. Click to Copy

It was horrible, I was told I was due for my 30,000 mile service - which I declined. I didn't have a problem with him asking me that. Then after waiting 2 hours for my vehicle to be serviced I was told my engine air filter was due to be replaced & it was torn. Also my cabin filter needed replacement. I told the serviceman that I had changed both of them myself at 22,000 miles. I also asked him how could it possible be torn. I know for a fact it's in a self contained area which requires a screwdriver to change it. He then asked me where is the cabin filter - as if testing me - I said it's located in the glove box. Then he told me my rear & front windshield wipers were torn and needed to be replaced. I finally had enough & told him just check me out. Well he couldn't, because apparently the last time I was at the dealership for service they entered my mileage to be 31,000 - that's impossible because I only have 29,000 miles on the vehicle currently. So finally after standing there for 15 minutes I asked to speak to a manager. He said to me which manager do you want to speak to. I looked at him in amazement and told him I don't work here - the manager who is in charge of the service department. After about another 5 minutes he left the counter and came back 5 minutes later. I was left standing waiting for a manager for 25 minutes - no one ever came. I was made to feel very uncomfortable & a spectacle just standing there. All the other employees were aware of what was going on & would look over at me from time to time.I finally left the service area & went up to the woman at the front reception desk & asked for a service manager. She did page the service manager - after 5 minutes when she got no response she got up to look for him. She came back 10 minutes later & started to tell me ok so you had a problem he wanted to replace your windshield wipers. I looked at her & said this is about more than windshield wipers. I proceeded to tell her that the service and treatment that I received today was disgraceful & that I don't know what happened to this place. The past 2 times I have been here it's been awful. I think I waited a total of 40 minutes - I never saw or spoke to a manager. You can't check all my reviews from the past - previously I always gave 5 Stars. Im not just complaining for no reason. I will also tell you that at no time did I yell or carry on. I left there amazed at what just happened. BTW my windshield wipers are fine and do not need to be replaced.

I appreciated the prompt customer service by my salesman Karan and his attention to what I envisioned. His knowledge of the vehicles in stock was amazing and he was able to guide me to my dream vehicle. And, thanks to Sales Manager Tom Costa we were able to get to a number that was comfortable for me and my budget quickly and easily? I would be remiss if I didn?t mention Cathy who extensively explained the premium wheel, tire and more coverage package offered by GM without any additional pressure. Simply a great staff who all work together as a team! I?m proud to be part of the family at King O?Rourke Cadillac. A huge thank you once again to salesman Karan Bahl! Nick Caracappa

This was the only car dealership that was able to get me exactly what I wanted and fast. The salespeople are great (especially Karan Bahl!) and don?t pressure you into anything. Everyone was extremely professional and I had a great experience. Worth the trip from Queens! Highly recommended.

I brought my car in for one repair. They ended up messing up my electric and the steering. They made me pay for the repair of the steering even though I hadn't had prior issues with my steering and they had had the car for almost a month at that point. The service manager was very kind, but the mechanic I worked with was very rude and denied what he had previously told us about the amount to fix the steering ($3000 to fix the rack and pinion....really?). We will never bring our car back again. I am only giving two stars because the Service Manager was super nice and helped us out a bit.

This was the BEST car buying experience ever!!! From the moment I walked into the showroom I felt like family. Sean King, Tommy Costa and Cathy Fonseco are fabulous people. I met a few of the other staff and they were delightful as well. They were honest, easy to communicate with, answered all of my questions, and helped me figure out the best way to secure a new vehicle. I am so happy with the experience, and I love my new SUV!!! I truly cannot thank Sean King, the general manager, enough for his help and making me a #1 fan of King O'Rourke. I plan to send everyone I know to this dealership.

4 days later didn’t even look at my truck. After spending over $500.00 in towing charges. I took my $85000 truck to another dealership. King O could have cared less. I’m surprised after all the negativity of this dealership that GMC would allow them to use their franchise. Stay away don’t even consider bringing you car or truck to them. They don’t even deserve 1 star.

Knowledgeable People, Nice, Clean. Service is great. Bringing my car here since I purchase July/2015,

ere is the deal, should be no surprise. After buying a car, the Service experience is very bad. I can't fault first line service people, they are in a no-win situation. When you think of the service experience as separate from the selling experience you lose customers. I have bought 4 vehicles here, there will be no more. In seven weeks of having my truck you made 1 outbound call to tell me the status of my truck. I finally picked it up on Friday before New Years. It is back in shop again. Again, for 3 days no calls until I have now had to hand this over to my wife to manage since I have a job to do. You have heard from her. You have met no follow up timelines on the truck status, your people admit to flat out lying to mange customers and the attitude of your team is vastly different in the Showroom than in Service. In the meantime, your sales people are making outbound calls because selling cars over list is more profitable than honoring service commitments. Seems you could use that calling capacity to update your customers, communicate professionally and be transparent. Don't lie. If it is 5 weeks say it, own it upfront. Set the right expectation on time and follow up. I know no one in that dealership cares that I am paying two months on a truck I can't use or get fixed. You come in and do your job and go home, but I can't do my job because you cant do yours. It sucks being your customer.