Reviews
Write a reviewGreat Sales Consultant
The knowledge, helpfulness, and friendliness of my sales consultant ( Jesus Pacheco ) was the main reason that I purchased at Diehl Automotive rather than somewhere else.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, thank you for writing about your visit with us and congratulations on your new car! Jesus is an asset to Diehl Toyota of Butler and it is encouraging to hear that he impressed you by delivering our trademark service. We look forward to working with you again in the future! Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com
Great service
Professional crew that cares about me. I'm always treated with respect. They take the time to explain what is wrong and what my options are available.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your experience with everyone, Richard! We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com
Sales
There was no pressure into buying product. Each step was explained. The salesman sold me the first jeep, so I am a repeat customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you for the nice review! We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com
THE WORKMENSHIP WAS EXCELLENT AND FACILITIES CLEAN
EVERYTHING WAS DONE AND IT WAS PERFECT TIMING. MADE THE APPPOINTMENT THAT MORNING AND THAT NIGHT THE JEEP WAS INSPECTED AND OIL CHANGED. THANK YOU
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to working with you again down the road! Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com
Beyond horrible!
Quoted 7 to 10k for a engine on a 3500 ram. Wouldnt guarantee their work. No warranty at all. We were on a 3 way call and they forgot we were there and they spoke poorly about us. Super unprofessional. Took my credit card info to make a key, knowing we were having it towed out of there to somewhere else. Promised us that it would be ready. Then when we go to pick it up, they tell us oh by the way we cant make the key because the car wont start. That would have been fine if i would have been speaking to the receptionist. But i spoke to the man supposed to fix my car. Kinda scary that he didnt know that on the phone and tell me BEFORE he took my credit card. Thank goodness we took the car elsewhere. If they cant figure out how to program a key they have no business putting in an engine.....probably why they wont guarantee their work
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
great sales team
Kris smith was easy to work with and was quick to respond to any questions or concerns. I had a small appearance issue the service dept couldn't take care of and sales manager randy mulneix came up with a solution quickly and got it resolved in a timely manner. Thanks to the sales dept. for making everything go smoothly with no pressure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wrecked car repaired
Jason in the collision center was so very helpful and professional. The workmanship on our wrecked car was fixed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com
New buying experience
Mike Morgan was very helpful in providing the information that was needed. Mrs Deihl the owner was down to earth and commented on my children being in the navy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stanley, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com
Great Sales Team!
Everyone was welcoming and no one was pushy or fake. We were treated well and the salesman was truthful and reliable. Great free gifts all around! Thanks so much!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edward, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; we offer exclusive specials for our likers and followers. Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com
Diehl lives up to their advertising
Tammy in Toyota service was able to politely, quickly, and accurately work on the issue I was having the day after Christmas. As I was traveling out of town for the next week, I was forced to make other arrangements to travel and Tammy graciously allowed my car to sit at Diehl for the next week. The service was a warranty issue and it went off without a hitch. I will remember that and communicate that to folks in my life. I bought a certified Toyota for a reason and the certification lived up to the hype. Diehl has earned my business and I will be back to purchase our next vehicle in a few months.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Benjamin, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. We look forward to working with you again in a few months. Please feel free to contact me if you need any assistance. Sincerely, Tina Grossman, Customer Relations Director, tgrossman@diehlauto.com