Reviews
My sales guy Jonathan was helpful and attentive.
My sales guy Jonathan was helpful and attentive. The finance guy seemed honest and not pushy about back-end products. What irks me is the overall business practice. My car was advertised with a 2k rebate hardly anyone will qualify for. My 821 averaged credit score was not sufficient. There is then another 1k added on for some dealership fee. That is 3k on top of the advertised price. The select few who do qualify for the 2k rebate are forced into a high apr loan. Don't like dealerships that play these games.
My sales guy Jonathan was helpful and attentive.
My sales guy Jonathan was helpful and attentive. The finance guy seemed honest and not pushy about back-end products. What irks me is the overall business practice. My car was advertised with a 2k rebate hardly anyone will qualify for. My 821 averaged credit score was not sufficient. There is then another 1k added on for some dealership fee. That is 3k on top of the advertised price. The select few who do qualify for the 2k rebate are forced into a high apr loan. Don't like dealerships that play these games.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Lauren made it easy to make a service visit.
Lauren made it easy to make a service visit. Christopher explained what was to be serviced and the time the repair would take. I always service my vehicle at Karp.
Lauren made it easy to make a service visit.
Lauren made it easy to make a service visit. Christopher explained what was to be serviced and the time the repair would take. I always service my vehicle at Karp.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I just had my 1st complimentary oil change.
I just had my 1st complimentary oil change. Service was fast. Staff was courteous. Will return
I just had my 1st complimentary oil change.
I just had my 1st complimentary oil change. Service was fast. Staff was courteous. Will return
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deceptive practices!
Deceptive practices!!!! Read the reviews. I’m not the only one. They never tell you that for every issue you have, the diagnostic test will cost $250.00 per issue. So 4 issues equal $1,000.00 just for diagnostics. Worst of all they won’t remove the diagnostic fees even if they repair your car. The sales person Mitchell types up all your complaints and never mentions to you that each complaint is $250. I had 3 complaints but stopped them at 2 once I found out the bill. In all, I paid $407.00 for a diagnostic and car wash!!! Stay away people. America has no room for dishonesty!!! You make us look bad KARP!!
Deceptive practices!
Deceptive practices!!!! Read the reviews. I’m not the only one. They never tell you that for every issue you have, the diagnostic test will cost $250.00 per issue. So 4 issues equal $1,000.00 just for diagnostics. Worst of all they won’t remove the diagnostic fees even if they repair your car. The sales person Mitchell types up all your complaints and never mentions to you that each complaint is $250. I had 3 complaints but stopped them at 2 once I found out the bill. In all, I paid $407.00 for a diagnostic and car wash!!! Stay away people. America has no room for dishonesty!!! You make us look bad KARP!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
The gentleman that help us was very pleasant .
The gentleman that help us was very pleasant . He explained everything that was done. Thank you
The gentleman that help us was very pleasant .
The gentleman that help us was very pleasant . He explained everything that was done. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Top tier staff.
Top tier staff. Stellar service dept knowledgeable technicians even the valleys are amazing. Would recommend 10/10
Top tier staff.
Top tier staff. Stellar service dept knowledgeable technicians even the valleys are amazing. Would recommend 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Volvo did an excellent job my car felt new and looked
Volvo did an excellent job my car felt new and looked new. Thank you Volvo
Volvo did an excellent job my car felt new and looked
Volvo did an excellent job my car felt new and looked new. Thank you Volvo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service was great.
Service was great. Mitch knows what true customer service means and was extremely helpful. The whole staff is awesome.
Service was great.
Service was great. Mitch knows what true customer service means and was extremely helpful. The whole staff is awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service attendant works in professional matters they
service attendant works in professional matters they help there clients in a well mannered way upon arrival they greet you and attend to your needs
service attendant works in professional matters they
service attendant works in professional matters they help there clients in a well mannered way upon arrival they greet you and attend to your needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I brought my car in for routine service.
I brought my car in for routine service. Michael was courteous and knowledgeable and gave me a heads up what was needed.
I brought my car in for routine service.
I brought my car in for routine service. Michael was courteous and knowledgeable and gave me a heads up what was needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase