Wright Buick GMC

Found an Acadia online so my husband called on Wednesday to make an appointment to see i Thursday at 6:30 and left his name and # and asked for a phone call if anything changed. Drove 40+ minutes and got there Thursday at 6:15 to be told by some idiot sales guy that they sold that yesterday and it was onthe truck if we wanted to peek at it! SERIOUSLY?!?! Didn’t apologize at all and didn’t offer to show us anything else! So we went to a different dealership to buy our Acadia and got a much better deal, vehicle and treatment! Wright GMC SUCKS!!!! Would NEVER go there again!

Poor communication and customers aren?t number 1. No follow-up to keep customer up to date. Profit is more important. Sell your car and avoid trade in at this dealership. Do your homework to know Cars true value and don?t let them think they are the only dealership in the city.

About 3 years ago I leased a Buick Verano from Wright. Brian Jeckavitch was the salesperson. A few months before the lease was up in 2015, Wright relentlessly solicited me to turn my lease in early and get into a 2016 model. I finally went in the end of December 2015. The first thing I said to Brian was that the Verano is over the allotted mileage. He said not a problem that he could take it off our hands and get us into a new one with only the first month's payment due. Sounded great, so I did it. A few weeks later the leasing company called and said that the insurance was dropped on the old Verano, I explained that we turned the lease in early to Wright Automotive. They said they did not have any record of it. I called Wright and they said they were processing the paperwork. Over the next few months I kept getting calls from the leasing company saying that I owed payments. I continued to call Wright and ask them what was going on. Finally, in May of 2016 I received a bill from the leasing company saying that I owed them $1,500 for mileage overage. I called Brian Jeckavitch and he said "don't worry about it, this happens all the time" and that he would call them and take care of it. Brian never called me back and I continued to receive invoices from the leasing company. I called Brian again and he said that Wright only covered the remaining payments we owed on the lease and not mileage overage. I explained to him that that was not what I agreed to and asked to speak with the manager. The manager told me that Brian should have never told us that and that he would talk to Brian about it going forward. No one at Wright will return my calls. I have requested that they send me my mileage on the car I turned in because they never gave it to me. No response. I did reach out to GM's headquarters and the answer I got was that they could not help me because Wright is an independent dealer. Bottom line, steer clear of Wright Automotive and move on from GM! Also, Brian Jeckavitch never went over the features of the car when we bought it, we just drove off the lot. Unprofessional!!!

Bought my SUV from Wright GMC. The SUV is a brand that Wright does not have a franchise so getting a minor repair done was a nightmare. When I bought it there was an error light on the dash, the salesman told me "bring it back and well fix it no problem". I brought it back and it was fixed. The next day the light came back on, I called and the salesman told me "Well its under warranty so take it to a Dodge Dealership"..... I didnt buy the car from a Dodge dealership I bought it from YOU so I expect YOU to fix it. Horrible Horrible Horrible customer service. They are great and very welcoming to you before you buy but as soon as you sign those papers you're on your own.

I found a car online that I wanted. Contacted Wright to determine if they still had the car. Soon determined that they no longer had the car if it ever was available. I was contacted 4 more times by email and 3 more phone calls, but they didn't have a vehicle and I was interested in and I didn't appreciate the harassment.

Bought my new vehicle at wright buick. The process of buying the car and the sales team was great. Signing the paperwork with the GM finance manager at the dealership was a nightmare. Additionally, getting in touch with customer service after the sale has been horrible. The dealership needs to work on its customer service and the finance manger.

Brought my Silverado in for some warranty work. Truck was done when promised and I was treated with a great deal of respect and professionalism. I would HIGHLY recommend your service facility!

My wife and I bought a brand new Yukon Denali from Wright in 2012. When we purchased the vehicle they talked us into buying their extended warranty. The extended warranty was to be a bumper to bumper extension of the gmc warranty for one year. We have had two warranty problems with our vehicle and the warranty would not cover either problem. If you are planning on buying a vehicle from Wright GMC DO NOT BUY THEIR EXTENDED WARRANTY!!!!!!!!!!

My daughter was shopping for an inexpensive new car and we visited a number of dealers to look at cars. She had done some research so we knew a little about the cars we wanted to see. Our experience at Wright Nissan exceeded our expectations and was far better than at any of the other dealers. Our sales person, Ian McFarlane, was knowledgeable and did not subject us to any high pressure tactics. He made all the sales points his manager would want him to stress in a way that made us feel part of the process. Ian was the best car sales person I have encountered in my many years. My daughter had to finance the car and that experience was equally pleasant. No leading you on with "great deals" only to find you don't qualify at the last moment. She did get a great deal and they came through on what they first presented to us. When she filled out papers with the business manager, Michael Currie, it was the same thing! He was pleasant, knowledgeable and no high pressure tactics or surprises and he pointed out all the add on stuff he is supposed to point out. The check she had to write out was much lower than I expected and the monthly payment was also slightly lower than we had discussed. OK, I know you're thinking this can't be true, car dealers don't work this way. Shopping for a new car is supposed to be torture but it WASN'T! I was blown away by how pleasant it was. Now I just need the service department to be as wonderful ;-)

On May 21 2015 I purchased and brand new Frontier. Drove off the lot at 10 miles on the odometer. Two days later the power steering fluid line popped spreading a 1/2 quart of power steering fluid over the new engine and undercarriage. BRAND NEW!!!!. Called Mike Rizzitano the Sale Manager Monday morning and asked if they inspect these vehicle before they sale them??Yes sir we do?, well obviously someone needs their eyes checked or a one way trip to the unemployment office from the QA department at Wright Auto. I was assured that they would make "wright" the wrong. I should add getting these people on the phone is like pulling teeth. I think I'm at message number 4 with no call back yet. I specified "all" PSF be removed and washed off along with problem fixed. Sure..sure Sir we'll take care of it , I was told. Just for you folks that are reading this when you hear a sale man tell you that ...Walk away. Don?t buy off this guy.. Anyways...back to my experience, dropped the car off myself, or towed rather, Sunday morning Get a call Tuesday that it is fixed. I might add again I specify "Completely Cleaned" and was reassured it would be. Drive from work the whole way to Wexford to crawled under the truck and find more fluid as if it was never cleaned. Put another call into Mike and now his DM Mathew Miller, again answer machines...wonder if these guys graduated together from the same college? hmmm. ..Makes you wonder ... in short avoid Wright Nissan Auto.