Reviews
Prompt and friendly service was given by all associates
Prompt and friendly service was given by all associates related to R and R Auto Group
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Dealership I’ve Ever Dealt With!
I cannot say enough about the wonderful people at R&R. The service department always gets you in for service quickly, they take great care of your vehicle, get the issues fixed very quickly, & the prices are very fair. The sales department is top notch, we’ve bought quite a few cars from R&R, new and used, and never had an issue. They work with you to help you get the best deal on the car you want and will go and above and beyond to make sure you get exactly what you want. I have also dealt with their body shop a few times due to accidents and other repairs and they were also wonderful to work with! Our vehicles came out looking brand new, very good people! There is no other place that I would take our cars, for minor issue or major issues, oil changed, tires, whatever you need, R&R is where we go and where we recommend all our friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The body shop is the only one I would trust if I need
The body shop is the only one I would trust if I need body work done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very courteous and professional staff; always putting the
Very courteous and professional staff; always putting the customer’s’ needs and requests first. Keep doing a great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very courteous and friendly.
Very courteous and friendly. Did work well and on time. I would recommend them to anyone needing body work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Check engine light on diesel
Had a check engine light. As always staff friendly and helpful. Truck was diagnosed and repaired in less time than originally quoted. Kept me informed throughout the process on progress and costs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Inspection and have vehicle serviced
Service I required was done in a timely way. I purchased my vehicle from the Shenandoah dealership. Needed work done, due to sickness I was asked if I could come down to R&R they took care of me as if they knew me as long as the staff in Shenandoah. Great people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honest, reliable and prices are fair.
Honest, reliable and prices are fair. Never take my vehicles anywhere else, very friendly and professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Totally surprised by not trying to make a deal
I was just very surprised they didn’t even try to make a deal After ask for $1000 discount they actually came with higher price I just think that was funny
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
review rebuttal
So the guy was not happy with my review, called me and was upset that I said the truth, they then go on and type a rebuttal many weeks later stating that I was lying, well I have my receipts for the service done, and no it was not what they said it was, lol. This place is a joke.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
You are more than entitled to your opinion, lets's Agree to disagree. I will stand by our 54 years selling and servicing customer's vehicles in the same community, and the hundreds of 4 and 5 star reviews from others as proof we are honest and reputable. Thanks